3CX Live Chat vs ShoreTel Premises IP PBX comparison

3CX Live Chat
Read 54 3CX Live Chat reviews
  • 400 Views
  • 254 Comparison Views
91% willing to recommend
ShoreTel Premises IP PBX
  • 138 Views
  • 44 Comparison Views
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Average Rating
8.8
Number of Reviews
54
Ranking in other categories
Virtual Meetings (10th), Unified Communications (1st), Live Chat (1st), Hosted and Cloud Based VoIP (4th)
ShoreTel Premises IP PBX
Ranking in IP PBX
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the IP PBX category, the market share of 3CX Live Chat is 20.0% and it increased by 4.0% compared to the previous year. The market share of ShoreTel Premises IP PBX is 20.0% and it increased by 160.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP PBX
Unique Categories:
Virtual Meetings
4.4%
Unified Communications
8.9%
No other categories found
 

Featured Reviews

Christodoulos Panagi - PeerSpot reviewer
May 29, 2022
It lets me speak with my colleagues and suppliers from anywhere
3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"There is no add-on costing on the standard fees."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Comms Service Provider
10%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 3CX Live Chat?
The solution is stable.
See all answers
What is your experience regarding pricing and costs for 3CX Live Chat?
I'm not 100% sure. However, it’s my understanding that there is no cost.
See all answers
What needs improvement with 3CX Live Chat?
The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
See all answers
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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat Logo
Yeastar S-Series VoIP PBX vs 3CX Live Chat
Compared 23% of the time
Fortinet FortiVoice vs 3CX Live Chat Logo
Fortinet FortiVoice vs 3CX Live Chat
Compared 13% of the time
Webex vs 3CX Live Chat Logo
Webex vs 3CX Live Chat
Compared 13% of the time
Cisco VoIP PBX vs 3CX Live Chat Logo
Cisco VoIP PBX vs 3CX Live Chat
Compared 12% of the time
Kamailio SIP Server vs 3CX Live Chat Logo
Kamailio SIP Server vs 3CX Live Chat
Compared 10% of the time
More 3CX Live Chat Competitors
No data available
 

Product Reports

Buyer's Guide
Live Chat
June 2024
3CX Live Chat reportDownload 3CX Live Chat product report
No data available
 

Also Known As

3CX PBX
No data available
 

Learn More

3CX
Mitel
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
Mitel Premises IP PBX platform has a modular design that distributes system intelligence across all devices on your network. Automatic failover is built in, yielding 99.999% availability. IP PBX telephony features include voicemail, auto attendant, workgroup features and music on hold. Mitel's unique purpose-built distributed voice architecture forms the heart of our unified communications platform, allowing for its rich feature set and highly reliable distributed voice services. The Mitel distributed architecture is incorporated into a unique on-site, appliance-based, IP PBX platform.
 

Sample Customers

Information Not Available
Boston Globe Company, Breckenridge, Doctor Hospital at Renaissance, Dorner Manufacturing Corporation, Drake International, Poquoson City Public Schools, Prot_g_ Partners, Ronald McDonald House New York
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We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.