We performed a comparison between Alibaba Cloud and Amazon AWS based on real PeerSpot user reviews.
Find out in this report how the two Infrastructure as a Service Clouds (IaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I rate Alibaba Cloud's scalability an eight out of ten."
"It's easy to use, cheaper than other solutions, and more secure."
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"We use the solution to run VMs."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"This solution is stable and reliable."
"The experience with Amazon AWS is error-free. That was also, of course, something that I really appreciate. That means it's really well-tested and, as published or as declared."
"It's highly scalable. It's guaranteed 99.99% uptime, and it shows you can scale up or scale out whenever you need more space."
"I like the flexibility of this solution."
"It's a very flexible and customizable service"
"The product is easy to use."
"The scalability of the product is the solution's most valuable feature."
"Cost-effective and tolerant."
"The solution should have more integration."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"It is not robust."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"The user experience must be improved."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"More complete and specific training for many of the technologies, specifically with Python Django and the CMS (Mezzanine)."
"AWS support could be better."
"In future releases, I would like to see more automation."
"The solution could improve by being more secure."
"It could be made cheaper. I know we spend a lot of money each month on AWS."
"Its subscription model or pricing model is too complex, which should be improved."
"There is room for improvement in cost. Everyone complains about AWS being expensive. The initial cost starts small but can skyrocket unexpectedly."
"Requires better integration with other cloud products."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Amazon AWS is ranked 2nd in Infrastructure as a Service Clouds (IaaS) with 250 reviews. Alibaba Cloud is rated 7.4, while Amazon AWS is rated 8.4. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Amazon AWS writes "Reliable with good security but is difficult to set up". Alibaba Cloud is most compared with Microsoft Azure, Google Cloud, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Amazon AWS is most compared with Linode, OpenShift, Microsoft Azure, SAP Cloud Platform and Equinix Metal. See our Alibaba Cloud vs. Amazon AWS report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
We monitor all Infrastructure as a Service Clouds (IaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.