Amdocs CRM vs Oracle CRM comparison

Amdocs CRM

659 Views
335 Comparison Views

Oracle CRM

Read 35 Oracle CRM reviews

1,911 Views
1,467 Comparison Views

91% willing to recommend

Amdocs CRM

Oracle CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amdocs CRM and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: June 2024).

Buyer's Guide

CRM

June 2024

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Helped 787,061 peers since 2012

Categories and Ranking

Amdocs CRM

Ranking in CRM

41st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

8th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Market share comparison

As of June 2024, in the CRM category, the market share of Amdocs CRM is 0.9% and it decreased by 28.0% compared to the previous year. The market share of Oracle CRM is 3.9% and it decreased by 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

No other categories found

Marketing Automation

0.6%

Featured Reviews

Use Amdocs CRM?

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ManassehAfoh

Information Technology Consultant at Republic Bank Ghana Limited

Aug 3, 2023

Helps to understand customer journey better

We use Oracle CRM for customer segmentation. Oracle CRM helped us better understand the customer journey. I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. Though Oracle CRM's support has a good reaction…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product’s pricing is very high."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"Compared to alternative solutions Oracle CRM is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

More Oracle CRM pricing and cost advice

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

University

Retailer

Computer Software Company

13%

Financial Services Firm

11%

Government

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

See all answers

What needs improvement with Oracle CRM?

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but includ...

See all answers

Comparisons

Siebel CRM vs Amdocs CRM

Compared 24% of the time

Salesforce Sales Cloud vs Amdocs CRM

Compared 12% of the time

Pega CRM vs Amdocs CRM

Compared 9% of the time

More Amdocs CRM Competitors

Siebel CRM vs Oracle CRM

Compared 31% of the time

SAP CRM vs Oracle CRM

Compared 27% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 15% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 8% of the time

Oracle Eloqua vs Oracle CRM

Compared 3% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

CRM

June 2024

Download Amdocs CRM product report

Buyer's Guide

Oracle CRM

May 2024

Download Oracle CRM product report

Also Known As

No data available

Market2Lead

Learn More

Amdocs

Oracle

Overview

Information not available

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: June 2024.

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787,061 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.