Asana vs Freshservice comparison

Asana

Read 43 Asana reviews

5,365 Views
3,842 Comparison Views

88% willing to recommend

Freshservice

Read 29 Freshservice reviews

669 Views
482 Comparison Views

96% willing to recommend

Asana

Freshservice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Asana and Freshservice based on real PeerSpot user reviews.

Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Asana vs. Freshservice Report (Updated: May 2024).

Buyer's Guide

Asana vs. Freshservice

May 2024

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Helped 787,061 peers since 2012

Categories and Ranking

Asana

Ranking in Project Management Software

3rd

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Cloud Management (13th), IT Asset Management (3rd), IT Service Management (ITSM) (5th)

Market share comparison

As of June 2024, in the Project Management Software category, the market share of Asana is 6.6% and it decreased by 54.7% compared to the previous year. The market share of Freshservice is 2.9% and it increased by 79.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Unique Categories:

No other categories found

Help Desk Software

2.3%

Featured Reviews

Mahmoud Koja

Customer Success Manager at GSA analytics

Aug 16, 2023

A project management tracking system for medium and big enterprises

In my company, we use Asana for project management tracking Asana helps us in our company to split tasks and assign them to different people. Asana allows each one to individually update the task completed, which can be tracked and visible to all the teams in the company. The most valuable…

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reviewer1960482

Business Systems Analyst at a transportation company with 5,001-10,000 employees

Sep 14, 2022

Easy to use and administer, integrates with a lot of things, and helps in meeting our SLAs consistently

Sometimes, the billing process is an absolute nightmare. That's really frustrating. If you have a straightforward contract and don't need to make changes, it is fine, but if you need to make any changes, it'll take months. The other piece is that sometimes, they will push out updates without telling you they're doing updates, or they'll just have it as a notification. If you don't go and actively check, you just won't even know it is pushed out. You have to stay on top of it. You can't pick the version you're on. Everybody is on the same version, which is great and makes being an admin and working on the platform a much more consistent experience. For the most part, it is all pretty much the same. As compared to the Freshdesk knowledge base, it needs work. You can't save knowledge-based templates, which is a little bit ridiculous. For example, you can't have article templates in there. These are IT people. They're not thinking about formatting. We've got to do that for them. Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view. There should be the ability to add screenshots into a service request without having to download and attach them because that can be really frustrating for users. You can do that in the incident version, but you can't put a screenshot in a service request, which is frustrating. The users certainly don't want to take a screenshot, save it to their computer, and then attach it just to submit the ticket. They could just print the screen. I would like to see further integrated analytics, which is something that's on their radar. I would also like them to bring back some of the different metrics that they got rid of. I know that's on their radar too, and they're working on it. The unified bot builder is also on their radar. There is so much stuff that I know is already getting ready for deployment in the next year. The vendor-provided training material has some room for improvement. We disabled the incidents in our portals, and the customizability of all that has also been awesome, but beyond that, it would be good if I could see how a service request goes from end to end instead of being a whole lot of things. Their support could also be better. We have had some long-drawn-out and unnecessary experiences because of their support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has helped our departments maintain visibility."

"My task box displays all of our tasks, organized by day, helping us to focus on what needs to be done each day."

"The most valuable feature of Asana is the tracking of comments and documents in one place."

"It’s a great way to communicate plans and progress across the business and is flexible about how much detail I include and how I present it."

"It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."

"I love the way it monitors all of the current and past projects, and it sends notifications to keep everything on the track."

"The tool has a lot of integrations."

"The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana."

More Asana pros

"Depending on the size of your organization, is pretty standard and useful."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"There is a nice user interface."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"The overall functionality of the product is excellent."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"The solution’s timely automated triggers increase our IT team’s productivity."

More Freshservice pros

Cons

"A user should be able to identify an assignee for specific tasks or task types while applying the template, or at a minimum, allow for a default assignee. As it is, the template gets created with the just task dates driven by the project start and end dates inputted by the user. In my current situation, I'm assigning myself to many tasks, so I have to do that manually every time. Even if I eventually start adding other people to assign tasks, there won't be more than a handful to do. However, those few people will have multiple tasks. It would be nice to be able to select those individuals during the setup rather than having to do so manually once the project has been created."

"I rate the support from Asana a four out of five."

"You need to have an action plan, otherwise, it won't be as effective."

"More features can be added."

"The product must reduce the information on the interface."

"It would be beneficial if Asana had a predecessor feature that automatically adjusts all subsequent dates when changes are made to a timeline. For example, if I assign a designer four hours for one task and two days for another, and the completion of a task takes longer than anticipated, it would be convenient if updating one date could prompt the adjustment of all other relevant dates. Essentially, this feature would streamline the process and eliminate the need for manual adjustments."

"Their workflows and automation could use a big improvement. I don't even know if they have anything in that regard right now. I would really love to see a way where you can send custom alerts based on a task's completion or status change or an approval coming through. I would love to see a way to get some low-code functionality into Asana because right now, that is a big miss."

"We have not used Asana on our private server. We have been using the cloud solution. We need an on premise solution for government agencies."

More Asana cons

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"It's hard to interact directly with the users themselves."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"Freshservice could improve the integration with Microsoft Outlook."

"The round robin ticketing feature that they have is not ideal."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

More Freshservice cons

Pricing and Cost Advice

"We're on the business tier, which is $25 a month if you're on an annual contract. It's $31 if you're on a month-to-month contract. In my experience, there are no hidden costs with Asana. I know Smartsheet has these add-ons that you can buy, which is an additional cost, but Asana doesn't have any add-ons that I know of. When you're trying to scale the product and want to add users, you have to do it in buckets of five. This is also something to consider."

"Its price is fair. Its licensing cost is cheaper than Microsoft Project. I would rate it a two out of five in terms of pricing."

"The price of the solution is reasonable."

"Price-wise, I think it's an affordable option for mid to large-sized companies."

"There is a free version of Asana, but we use the paid version to receive all the features we want. The overall price is reasonable."

"It has a free version."

"The price of this solution makes it quite accessible, and the plans fit my budget."

"The solution's free version can be used for basic functions."

More Asana pricing and cost advice

"We're basically paying about $100 USD per agent per month."

"The solution has an annual licensing model."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The price of Freshservice could improve, it is expensive."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

More Freshservice pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Project Management Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

50%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

26%

Manufacturing Company

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Asana?

The solution's user interface is very good.

See all answers

What is your experience regarding pricing and costs for Asana?

Currently, I'm using Asana for free. The solution's free version can be used for basic functions. When my colleagues start using it, I will contact Asana and find the most efficient plan for us.

See all answers

What needs improvement with Asana?

More features can be added.

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making ...

See all answers

What needs improvement with Freshservice?

I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery. This will make a significant improvement in their software and these featu...

See all answers

Comparisons

Microsoft Azure DevOps vs Asana

Compared 19% of the time

Microsoft Project vs Asana

Compared 17% of the time

Wrike vs Asana

Compared 15% of the time

monday.com vs Asana

Compared 13% of the time

Jira vs Asana

Compared 4% of the time

More Asana Competitors

ServiceNow vs Freshservice

Compared 27% of the time

JIRA Service Management vs Freshservice

Compared 10% of the time

Microsoft Project vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 9% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 8% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Asana

June 2024

Download Asana product report

Buyer's Guide

Freshservice

June 2024

Download Freshservice product report

Also Known As

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Asana

Freshworks

Overview

Asana is web-based software-as-a-service that helps teams coordinate and manage their work. It helps companies move faster by making sure everyone knows the team’s plan and process and who is doing what by when.

Each user can create projects using a list, board, calendar, or timeline view. Within each project, users can add tasks, subtasks, sections, comments, attachments, start and due dates, and custom fields. Project and task followers get notifications on changes or comments on the project and/or task in their Inbox. Individual users can see all of the tasks they're responsible for across all of their projects in a view called My Tasks.

Asana is available in English, French, Spanish, German, and Portuguese.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Sample Customers

Uber, Vodaphone, NASA, Spotify, Lyft, Baggu, Udacity, Patreon, Flipboard, Dropbox, Intel, Samsung, Airbnb, SFMoma, Hubspot, Trivago

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Asana vs. Freshservice

May 2024

Free Report: Asana vs. Freshservice

Find out what your peers are saying about Asana vs. Freshservice and other solutions. Updated: May 2024.

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