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LevelBlue vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LevelBlue
Ranking in Managed Security Services Providers (MSSP)
7th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Security Services Providers (MSSP)
2nd
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Detection and Response (MDR) (18th)
 

Mindshare comparison

As of January 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of LevelBlue is 2.0%, down from 2.7% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 4.2%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Market Share Distribution
ProductMarket Share (%)
Secureworks Taegis Managed XDR / MDR4.2%
LevelBlue2.0%
Other93.8%
Managed Security Services Providers (MSSP)
 

Featured Reviews

JA
Director Technical Services at Eguardian lanka
Incident reporting, logging, and reports alarms and alerts
The product has already improved in the sense that they are continuously making the effort to make the product better. We are now starting to work with a new version over this past month. The product improvement is there and new features are coming out. Then they have just announced something to do with the EDR (Endpoint Detection and Response). In four months, feature-wise, a lot has been going on. They have concentrated their effort and their focus now is on USM Anywhere, which is the cloud-based system. But we already know that in our case, some of these clients will not want to send their information to the cloud. This is why we are focusing on USM on-premise and the appliance model. Otherwise, it would have been much easier for us to go into the USM Anywhere cloud-based product in terms of deployment and maintenance. So in all, I would say the core improvements are going on. What I have seen in the product itself right now, is adequate to meet the present requirements. But of course, the requirements will keep on changing.
reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is powerful and rapidly developing into an all-in-one solution."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable features are IDS and IPS."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"There are some patent pending detectors within the platform that provides a lot of value."
"We can easily isolate affected machines in the network."
"The most valuable feature is the fast alerting and response time."
"The pricing is flexible."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
 

Cons

"The depth of the technical documentation needs to be improved."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"In the next release of this solution, I would like to see file integrity monitoring."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Dell Secureworks could improve its integration with other third-party solutions."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"The deployment could definitely be improved."
 

Pricing and Cost Advice

Information not available
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"It is expensive but there is no better product than this."
"The pricing of Dell Secureworks is very reasonable."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise4
 

Questions from the Community

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What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
 

Also Known As

AT&T Managed Security Services
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Childrens Health System of Texas
RICOH, Owens and Minor
Find out what your peers are saying about Check Point Software Technologies, Sophos, Bugcrowd and others in Managed Security Services Providers (MSSP). Updated: December 2025.
881,036 professionals have used our research since 2012.