AT&T Managed Security Services vs Secureworks Taegis ManagedXDR comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

AT&T Managed Security Services
Ranking in Managed Security Services
4th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Secureworks Taegis ManagedXDR
Ranking in Managed Security Services
1st
Average Rating
7.8
Number of Reviews
13
Ranking in other categories
Managed Detection and Response (MDR) (8th)
 

Market share comparison

As of June 2024, in the Managed Security Services category, the market share of AT&T Managed Security Services is 2.0% and it decreased by 81.7% compared to the previous year. The market share of Secureworks Taegis ManagedXDR is 8.0% and it decreased by 61.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services
Unique Categories:
No other categories found
Managed Detection and Response (MDR)
3.5%
 

Featured Reviews

JA
Mar 3, 2020
Incident reporting, logging, and reports alarms and alerts
The product has already improved in the sense that they are continuously making the effort to make the product better. We are now starting to work with a new version over this past month. The product improvement is there and new features are coming out. Then they have just announced something to do with the EDR (Endpoint Detection and Response). In four months, feature-wise, a lot has been going on. They have concentrated their effort and their focus now is on USM Anywhere, which is the cloud-based system. But we already know that in our case, some of these clients will not want to send their information to the cloud. This is why we are focusing on USM on-premise and the appliance model. Otherwise, it would have been much easier for us to go into the USM Anywhere cloud-based product in terms of deployment and maintenance. So in all, I would say the core improvements are going on. What I have seen in the product itself right now, is adequate to meet the present requirements. But of course, the requirements will keep on changing.
AH
Sep 8, 2023
Offers robust real-time monitoring capabilities but issues with stability of the solution
The deployment could definitely be improved. We still have some of the RedCloak agents. They don't have a remote-controlled uninstall. You have to manually connect to every machine to remove it. Taegis, that's not an issue with Taegis. Taegis actually does work that way. You can remove it. We push it out from Intune. But the RedCloak has tied it even after supposedly running the uninstall; it's still there. In future releases, if Taegis could come with bundled AV. It would be a great feature, which was actually one of the reasons why we moved to CrowdStrike because of the bundled solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is powerful and rapidly developing into an all-in-one solution."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"There are some patent pending detectors within the platform that provides a lot of value."
"The solution definitely made us way more aware of the possibilities out there."
"The initial setup was very straight forward."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
 

Cons

"The depth of the technical documentation needs to be improved."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Dell Secureworks could improve its integration with other third-party solutions."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"In the next release of this solution, I would like to see file integrity monitoring."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The deployment could definitely be improved."
 

Pricing and Cost Advice

Information not available
"The pricing of Dell Secureworks is very reasonable."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The Red Cloak agent is free."
"It is expensive but there is no better product than this."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
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Top Industries

By visitors reading reviews
Educational Organization
53%
University
6%
Computer Software Company
5%
Comms Service Provider
4%
Computer Software Company
21%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

No data available
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks
 

Learn More

 

Overview

 

Sample Customers

Childrens Health System of Texas
RICOH, Owens and Minor
Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services. Updated: May 2024.
787,061 professionals have used our research since 2012.