Pega Platform and Boomi AtomSphere Flow are competitors in the field of business process management and integration. Pega Platform seems to have the upper hand in customer engagement and large-scale enterprise solutions, while Boomi AtomSphere Flow is preferred for its ease of use and cost-effectiveness in simpler integrations.
Features: Pega Platform offers robust capabilities in case management, workflow automation, and low-code development. It provides industry-specific frameworks and seamless integration for process and operational efficiency. Boomi AtomSphere Flow is recognized for its ease of designing flows, cost-effectiveness, and integration capabilities, offering faster time to market and user-friendly interfaces.
Room for Improvement: Pega Platform users note UI customization complexity, high licensing costs, and integration challenges as areas needing improvement. Enhancing AI capabilities and simplifying the learning curve for non-technical users are also suggested. Boomi AtomSphere Flow users highlight the need for better handling of large datasets, improved AI features, and enhanced customer support as key areas for development.
Ease of Deployment and Customer Service: Pega Platform offers flexible deployment across public, private, and hybrid clouds but demands careful resource consideration due to its complexity. Its technical support receives mixed reviews. Boomi AtomSphere Flow, mainly deployed in public clouds, is commended for its responsive and helpful customer service, though improvements are needed for complex scenarios.
Pricing and ROI: Pega Platform is perceived as costly but capable of delivering substantial ROI due to its enterprise-level solutions and efficiencies. Its pricing model is complex and tailored for large-scale deployments. In contrast, Boomi AtomSphere Flow is considered more affordable for small to medium enterprises, albeit with varying competition. Both platforms promise strong ROI potential, dependent on scale and specific use cases.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
It lacks clarity on how to reach out, write emails, or understand responsiveness.
I have not personally dealt with Boomi's customer support, but my team mentions that support is not good.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
In terms of scalability, the tool is quite scalable, and I would rate it eight or nine.
I would rate the scalability as nine out of ten, as it effectively scales to meet our clients’ needs.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
The solution maintains high stability, which makes it reliable.
It lacks features like the ESQL scripting language found in IBM's, which makes integration transformations easy.
We are particularly interested in exploring AI features more thoroughly, focusing on next-generation enhancements like ChatGPT.
There are always areas for improvement, which they are addressing in every part of the patch releases.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The pricing is considered a bit expensive yet not excessively so, particularly when compared to similar solutions like MuleSoft.
The pricing is good for a small-scale company like ours, and the licensing cost is reasonable.
From a licensing perspective, it is higher than the competition.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
We use Boomi for various types of integrations, such as SFTP integration, database integration, Snowflake integration, and we also perform transformations using maps and scripts.
The most valuable features include the ease of designing Boomi flows and the significant cost savings and reduced time to market they offer our clients.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
Management capabilities such as dashboards.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.9% |
| Boomi AtomSphere Flow | 1.0% |
| Other | 95.1% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
Boomi Flow is a modern, cloud-native service for creating customer journeys and automating simple and sophisticated workflows that accelerate your business outcomes.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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