Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Citrix Workspace comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 1, 2022

We performed a comparison between Citrix Virtual Apps and Desktops and Citrix Workspace based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most users of both solutions feel they are easy and straightforward to deploy.
  • Features: Users feel Citrix Virtual Apps and Desktop provides great data protection. The solution is very flexible and can be used on any device, but many users say the endpoint user and zero trust protocols need some improvement. Additionally, they feel updates should be handled in a more timely manner to respond to Windows updates more efficiently so the solution can stay seamlessly compatible.

    Users find that Citrix Workspace is easy to scale, provides excellent speed, and offers secure remote access. The basic VDI is easy to log in to and navigate, and many users appreciate that the solution is very effective with low-level bandwidths. Some reviewers feel the solution can be very slow when many users are logged in at once and can struggle with popular tools such as Skype, Zoom, Team, etc. Many users feel a mobile option is needed.
  • Pricing: Users of both solutions relate that they are expensive but worth it.
  • Service and Support: For the most part, users of both these solutions indicate the support falls between adequate and very good.

Comparison Results: PeerSpot users seem to feel that Citrix Virtual Apps and Desktop is the more complete solution. The solution can work alone as an Application Developer in addition to performing outstandingly in the VDI space. The solution is very flexible, secure, robust, and can be used on any device.

771,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"For our company's customers, I feel that the product is stable.""You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.""It has very good performance in delivering 3D applications over WAN.""Citrix Virtual Apps and Desktops is a stable solution.""The most valuable feature is how secure the solution is.""ICA/HDX optimization policies.""The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good.""For the most part, overall stability is what you would expect."

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"Citrix Workspace allows you to work in a remote environment and gives you data security.""With this product, everyone can have a similar kind of desktop environment.""The most valuable feature is connectivity. The remote connection is the reason we are using this solution.""Citrix Workspace can present desktop applications with ease, in an efficient and secure manner. The performance is good, it is a great piece of software.""Ability to connect remotely.""The most valuable feature is the seamless application edition with the low-level network bandwidth because we have between 10 and 15 sites in France with a low level of communication needs. We need to deploy our main application, the ERP system, and we needed an efficient solution to provide a solution to the remote sites, with very small links between the data center and the remote site.""Its user-friendliness is most valuable. It was easy to log in and navigate. Some of such solutions are not very user-friendly, but this one was.""It is stable, easy to scale, and provides secure remote access."

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Cons
"The visibility the solution provides across SaaS, hybrid, and multi-cloud environments, for user and application traffic, is also limited if you do not enable all the services and is based on which services you are utilising. Citrix provides end-to-end visibility based on their services you are utilising.""For us, pricing is the most important feature to improve.""Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues.""Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered.""Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times.""The user profiles could use some improvement.""Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI.""Using the app layering feature can be quite difficult and cumbersome."

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"The application is now very complex. We started with Citrix on PCs. Now, to access the same application, we need to have a StoreFront Server, the Delivery Controller, and Citrix License Server. It's now very complex.""Some customers find the price to be a significant factor. They have a hard time understanding the extra cost of the services""The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system.""The product's technical support services need improvement.""It takes time to load.""The product has some bugs, making it an area of concern where improvements are required.""We're running into all kinds of speed issues and reliability issues. There are frequent disconnects, and we're not sure whether that's a problem with the product, with the way the product has been deployed, or with server capacity or bandwidth. Our IT department pays attention to that, but we are feeling the impact of that.""I have noticed that the current compatibility issue with the latest version of Windows 11 is a concern for me and my client. While the client has support for Windows 11, it appears that the Citrix Workspace is only compatible with Windows 10, which does not support the newest version. This is an area that I believe could be improved upon."

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Pricing and Cost Advice
  • "You have to do some hard work in order to get the suitable licenses."
  • "The licenses are affordable, but the support is a bit expensive, though worth the value.​"
  • "The product, XenServer, is free to use, and XenApp has a one month free license."
  • "It is a bit costly, but enterprise class features come with a cost."
  • "It is quite expensive, but so are the competitors on the market."
  • "I think it is a little high priced."
  • "I suggest using the concurrent user licensing scheme."
  • "A perpetual enterprise license costs approximately $300 USD."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

  • "We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."
  • "We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."
  • "The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution."
  • "The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."
  • "We are seeing a return on investment with Citrix Workspace."
  • "The tool is expensive."
  • "Citrix is expensive."
  • "My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution."
  • More Citrix Workspace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:My focus has primarily been on publishing virtual applications.
    Top Answer:In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell… more »
    Top Answer:Pricing and technical support need improvement.
    Top Answer:My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution.
    Top Answer:Citrix Workspace needs to improve and offer a better QA. The product has some bugs, making it an area of concern where improvements are required. The product should have some new releases to deal with… more »
    Ranking
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    8.4
    Comparisons
    Also Known As
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    Citrix Workspace Cloud
    Learn More
    Citrix
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    Overview

    Enable secure, flexible work with the leader in virtual apps and desktops

    Deliver desktop as a service (DaaS) from any cloud or datacenter

    Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

    Citrix Workspace is a robust, stable Virtual Desktop Infrastructure (VDI) solution that provides integrated, secure access to content, applications, desktops, and resources from anywhere, using any device. These resources can be local, mobile, web, browser, content applications, SaaS, and Citrix DaaS.

    Citrix Workspace gathers and combines the best of Citrix Cloud services, enabling secure access to all the resources available to the organization's end‑users in one location.

    Users are able to view each resource that they have been given access to via the Citrix Workspace user interface (UI). Users are able to access all the services that have been assigned to them in the Workspace Configuration portal either through the browser using the Workspace URL or through the Citrix Workspace application, which has replaced Citrix Receiver.

    Users can easily authenticate their workspaces using the credentials preset in the primary identity provider that is part of the Identity and Access Management which then will automatically enable in Workspace Configuration. This will immediately authenticate the subscriber to each cloud‑hosted service purchased and assigned for their specific unique Citrix Workspace. This guarantees increased security and minimizes any user anomalies.

    Citrix Workspace Benefits:

    Citrix Workspace provides many value-added benefits. Some of these benefits include:


    • Personalized user experience: Citrix Workplace provides a unique personalized experience for each and every user based on their assigned role and job assignment. Users are also able to personalize workflows, improving the overall user work experience.
    • Increased productivity: Citrix Workplace provides a unique personalized experience for each and every user. The single sign-on protocol makes it easy for users to find the applications they need and to start work immediately.
    • Streamlined workflow: The solution facilitates a cleaner, organized, intuitive workspace. The automated workflows and streamlined tasks ensure users stay on task and can perform at their very best at all times.
    • Improved collaboration: Citrix workspace streamlines the ability for users to share media, content, and data with other team members, employees, and stakeholders.
    • Consistent business process: The solution allows users to sign on and begin work from anywhere, anytime, using any device. This enables processes to continue uninterrupted and avoid potential shutdowns or downtime.
    • Next-generation technology: Users are always provided the most up-to-date user experience using SaaS, Citrix Daas, and the most current applications and resources available.
    • Robust governance protocol: The solution provides a rock-solid governance framework as defined by the organization. Citrix Workspace protects all applications and gives users access to only those applications that they need when they need them.
    • Increased security: It uses the most up-to-date single sign-on and zero-trust protocols. Citrix Workspace protects all applications and gives users access to only those applications that they need. The security process includes two-step verification and preset role-based access.
    • Cost-effective: Users are able to sign on from anywhere, using any device, which significantly reduces many overhead costs. The automated workflows also reduce time by eliminating unnecessary repetitive tasks.
    • Increased profitability: A value-added VDI such as Citrix Workspace will ensure an organization will achieve the highest levels of productivity and profitability while providing a solid ROI.

    Reviews from Real Users

    “If you have a desktop, laptop, or device that can be distributed to end users, to any kind of inconsistency in the institution, we deploy the solution so that anybody can get whatever resource is required. It helps ensure access. It makes it easy for us to give storage, memory, RAM, or processor resources without anything affecting their day-to-day activity.” Letarik D., Software System Team Leader at Ethiopian Roads Administration.

    “I work for the State of Illinois, and we were able to stay open and provide services for the needs of the people of the State of Illinois during COVID, which included unemployment services and everything else like that. Its user-friendliness is most valuable. It was easy to login and navigate. Some solutions are not very user-friendly, but this one was.” Cheri S., Information Systems Analyst II at the State of Illinois.

    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Lucas Metropolitan Housing Authority
    Top Industries
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm9%
    Comms Service Provider9%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm12%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Healthcare Company22%
    Computer Software Company17%
    Government11%
    Non Tech Company6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm10%
    Government9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise61%
    Buyer's Guide
    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace
    May 2024
    Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace and other solutions. Updated: May 2024.
    771,157 professionals have used our research since 2012.

    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 5th in Virtual Desktop Infrastructure (VDI) with 90 reviews while Citrix Workspace is ranked 6th in Virtual Desktop Infrastructure (VDI) with 26 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while Citrix Workspace is rated 8.4. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of Citrix Workspace writes "Useful virtual desktop usage from anywhere, simple deployment, and straightforward to maintain". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Microsoft Remote Desktop Services and Apache Guacamole, whereas Citrix Workspace is most compared with Microsoft Remote Desktop Services, VMware Workspace ONE, VMware Horizon View, OpenText Exceed TurboX and Parallels Remote Application Server (RAS). See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace report.

    See our list of best Virtual Desktop Infrastructure (VDI) vendors.

    We monitor all Virtual Desktop Infrastructure (VDI) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.