ConnectWise Automate vs Fortinet FortiSIEM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
Fortinet FortiSIEM
Average Rating
7.6
Number of Reviews
65
Ranking in other categories
Security Information and Event Management (SIEM) (10th)
 

Market share comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the market share of ConnectWise Automate is 9.5% and it decreased by 23.6% compared to the previous year. The market share of Fortinet FortiSIEM is 0.7% and it decreased by 49.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Security Information and Event Management (SIEM)
4.0%
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
MC
Jun 16, 2022
Integrates logs from different sources so that there is a common place to see and create dashboards
I work in our presales department. We have three of our clients using Fortinet FortiSIEM. The solution is useful to integrate logs from different sources so that there is a common place to see and create dashboards and the AI associated with event checking. We have a common service desk for our…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"It is very scalable."
"It's definitely improved the help-desk servicing, et cetera."
"This product saves us a lot of time and increases our efficiency."
"The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Remote access and detailed monitoring help us support our equipment."
"The solution is easy to use and user-friendly."
"Easy alert setup which enables different alerts in different categories."
"I like the various options, including the option for CMDB and the easier access to create rules, playbooks, or use cases. It's also easier to use for creating dashboards and reports."
"The event correlation is pretty robust. The GUI is pretty good."
"Fortinet FortiSIEM needs to provide better API integrations to users."
"The Threat Hunting feature provides complete traffic analysis."
"FortiSIEM provides a single PIN to monitor SOC and NOC. It's a nice tool for integration and monitoring. It provides multiple categories for monitoring based on security designations like low, medium, and high."
"Fortinet FortiSIEM is easy to use."
 

Cons

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Technical support was helpful."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The menu doesn't always load properly."
"With FortiSIEM, the issue has to do with the ways we can generate a report. It's not as flexible compared to that with other SIEM tools, like Splunk."
"The dashboard needs to improve."
"The solution's interface could be modernized and improved."
"Patching is not great - we're not getting the support we'd expect."
"It lacks a "wizard" that shows a particular user's activity or particular circumstance. I think the interface is intimidating because there's so much information there."
"They should enhance the solution's AI capabilities, including XDR and EDR."
"The dashboards need to be improved. It gives you so much detail, but sometimes too much detail, especially to an executive, it's too much."
"The only drawback is the licensing model. It can get expensive if you want to integrate more solutions."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing is acceptable for more than 90% of our customers, as they normally get discounts."
"This is probably more on the lower cost end of the spectrum compared to competing products. Fortinet's license model is based on events per second, which makes sense, but that's not typical. It makes it very hard to calculate what your costs are going to be as you scale the platform because some log sources, such as firewall logs, are very noisy, and there are lots and lots of events per second, but some of them are not. So, it becomes a bit of a science experiment trying to guess what your costs are going to be as you scale the solution. This is where other competing products perhaps have a more straightforward license model."
"We pay for a license for FortiSIEM. We pay for the license and renewal."
"Please be cheaper and more simplified."
"FortiSIEM's licensing is based on EPS, and its pricing is competitive in the market."
"Manageable, however would be better as pay as you go versus CapEX."
"We bought the perpetual license, so we own the product, but there is a three-year support renewal fee for that."
"The price of the solution is expensive. The license is scalable. If there are 10 devices it is simple to license."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
16%
Government
10%
Comms Service Provider
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about Fortinet FortiSIEM?
Fortinet FortiSIEM needs to provide better API integrations to users.
What is your experience regarding pricing and costs for Fortinet FortiSIEM?
I don't have the price list of any of the competitors of Fortinet FortiSIEM. I work with the technical part of the tool. There is a need to make yearly payments towards the licensing charges attach...
What needs improvement with Fortinet FortiSIEM?
Fortinet FortiSIEM is a better solution than other products. As a SIEM solution, it can meet all the requirements of customers. The product already offers good integration capabilities with multipl...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
FortiSIEM, AccelOps
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
787,061 professionals have used our research since 2012.