ConnectWise Automate vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
3rd
Average Rating
8.4
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the market share of ConnectWise Automate is 9.5% and it decreased by 23.6% compared to the previous year. The market share of TeamViewer Remote Management is 0.7% and it decreased by 79.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
DG
Oct 12, 2022
Has chat and meeting features, and works on some servers that have application incompatibility, but lacks some features, and the security in terms of transferring data also needs improvement
I'm using TeamViewer Remote Management, but not as much as other solutions, though some people prefer to use it more within my company. I'm using the latest version of TeamViewer Remote Management. Only a few people work on TeamViewer Remote Management within the company, particularly ten people. The solution isn't used that much. I can easily do deployment and maintenance for TeamViewer Remote Management from the dashboard. My company doesn't have plans to increase the usage of TeamViewer Remote Management and is now using a different application for remote support more often versus TeamViewer Remote Management. My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company. I advise anyone looking into using TeamViewer Remote Management to install the latest version to get good support. I don't see any issue regarding the remote support feature of TeamViewer Remote Management. It's just that the solution only has a few features, so it's lacking, feature-wise. Overall, I'm rating TeamViewer Remote Management a seven out of ten. For remote support, it's an eight, but because it's still lacking feature-wise, I'm giving it a seven. My company is a customer of TeamViewer Remote Management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most value we get from this solution is that everything is on a patch cycle."
"It allows us to manage all client requests, jobs and invoicing."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The implementation is nice and easy."
"It is very scalable."
"Remote access and detailed monitoring help us support our equipment."
"TeamViewer Remote Management is very easy and very good for remote work."
"The most recent enhancements are quite remarkable."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"TeamViewer Remote Management is easy to use and user-friendly."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The product is secure."
"The solution is easy to set up."
 

Cons

"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There should be an enterprise version of the solution."
"The main issue with the solution is the stability problem arising from network issues."
"I would like to see better pricing, more customization, and increased automation."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"VPN connection is an area with shortcomings that need improvement in the solution."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
"The connectivity could improve."
"There could be stable connectivity for the product’s current technology."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"We pay for a yearly license."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"The solution's license is expensive."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"It is a licensed product."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"There are no charges to be paid for the solution since I use it for personal use."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
22%
Media Company
11%
Financial Services Firm
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Carey Paul Honda
Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.