Device42 vs ManageEngine ServiceDesk Plus comparison

Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing. 

The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

• Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
• Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
• Support – Support and document the entire lifecycle from purchase order to retirement.
• Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

• Mapping – Powerful application mapping tools relate data from various sources.
• Related – Auto-discovered data is related with imported and input data.
• Components – Dependency flow diagrams relating application components are automatically generated.
• Visualize – IT managers can visualize the application’s different parts and interdependencies.
• Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

• IP Address – Get the next available IP address (eliminate ping and pray).
• Capacity – Locate racks with enough space and power capacity to house new servers.
• Affected – Determine which users are affected by scheduled and unscheduled outages.
• Supported – Know if a server/OS is still supported, and where to find it.
• Accurate – Maintain accurate server-switch port connections.
• Manage – Accurately manage rack power and cooling capacities.
• Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

• Rack – Find available rack capacity with heat maps colored by available units.
• Power – Ensure power availability at a glance with overlaid color bars.
• Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
• Connections – Visually ensure all your machines are redundantly connected.
• Hardware – Easily identify any hardware without redundancy.
• View – View power consumption, temperature, and humidity over time.
• Data Center – Locate data center hot spots and eliminate problem areas.
• Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
• Change – Instantly report change history, contracts, rack space availability, and much more.
• Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

• Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
• API – All the documentation you could ever want on our open API is available at http://api.device42.com.
• Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
• Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

• Input – No need to input the same data into multiple systems!
• Information – Enhance the information in your ticketing system with data from Device42.
• ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
• Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
• CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
• Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

• Purchases – Record purchases.
• Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
• Contract – Associate a service contract with the actual asset it applies to.
• QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
• Planning – Improve planning with accurate financial data for budgeting and auditing.
• Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
• Track Well – Track software licensing and ensure compliance.
• Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

• Services – Improve your IT service delivery with accurate and actionable data.
• Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
• Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
• Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
• Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

• Find – Take control of who has access to what systems
• Ensure – Ensure that data center teams have the information they need, when they need it
• Very Fast – Quickly map service accounts and secrets to devices and applications
• Powerful Control – Protect account and password information with granular access controls
• Locate – Track password views, expiration dates, and password changes
• Happiness – And yes…keep the auditors happy, happy, happy!

ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making. 

The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.

With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.

ManageEngine ServiceDesk Plus Features and Benefits

MSP has a wide variety of features to help you optimize your help desk management:

• Dynamically update workflows: Create visual change workflows on a drag-and-drop canvas and customize these workflows on demand according to your organization’s needs.

• Implement your workflow’s actions: Define actions such as notifications, switches, and automatic updates and approvals throughout the lifecycle of your workflow.

• Flexible role administration: Provide custom viewing, editing, and approval access levels to various stakeholders and users.

• Perform seamless integrations: Integrate with popular third-party products and access them from your IT help desk console.

• Rapid troubleshooting: Improve your customer service by communicating with users by launching remote sessions directly from their tickets to quickly resolve their issues.
  
  
• Control end-user workstations: Trigger software installation and removal on remote  workstations from within the management console.

• Automatic anomaly notification: Resolve issues before they affect your enterprise. Automatically receive notification when a performance anomaly is detected in your servers or applications.

• Auto-assign tickets: The technician auto-assign tool, which can be set up using a load balancing algorithm, eliminates the need to assign tickets to technicians manually. This helps ensure that tickets are distributed to technicians fairly and on time.

• Automatic notifications and reports: Set up a notification system to guarantee that the necessary notifications reach stakeholders on time, and that customers are kept updated regarding the status of their tickets. In addition, schedule reports to be sent to users periodically. 

• Implement your custom code: Program flexible automation enhancements with your own custom scripts and run them directly from the main dashboard.

• Customize templates: Create custom and user-friendly templates using the solution’s simple drag-and-drop canvas. 

Reviews from Real Users

MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.

Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.