We performed a comparison between Freshservice and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It is a stable solution. My company hasn't faced any problems with the solution."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Ability to scan barcodes and a great search feature."
"Freshservice's best feature is its user-friendliness."
"You can just register and within five to minute minutes, you are ready to go."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The ability to configure and integrate it with other solutions for ERP."
"Provides great flexibility."
"Work order management and scalability enables the businesses' needs to be met."
"Maximo is very stable. We really do not have problem with stability."
"We were able to scale perfectly."
"The most valuable feature is the ability to correct maintenance."
"It is configurable, where you can add extra fields to screens and to the database."
"Reliable, very configurable, and it's all integrated in the same database."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"We'd like better integration with other products."
"It's hard to interact directly with the users themselves."
"Freshservice could improve the integration with Microsoft Outlook."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The round robin ticketing feature that they have is not ideal."
"Their analytics need improvement."
"I am not too happy with the page layout or screen layout since it always looks messy."
"There are always ways to improve and make things better."
"The interface is not very easy or user-friendly and is in need of improvement."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The initial setup was complex, because it is a complex product."
Freshservice is ranked 5th in Help Desk Software with 29 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. Freshservice is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP.
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