HootSuite vs Influitive AdvocateHub comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HootSuite
Ranking in Social CRM
3rd
Average Rating
8.8
Number of Reviews
5
Ranking in other categories
Social Media Management Solutions (3rd), Social Media Analytics Software (2nd)
Influitive AdvocateHub
Ranking in Social CRM
10th
Average Rating
9.2
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Social CRM category, the market share of HootSuite is 7.7% and it decreased by 54.7% compared to the previous year. The market share of Influitive AdvocateHub is 3.8% and it increased by 307.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
Unique Categories:
Social Media Management Solutions
22.7%
Social Media Analytics Software
16.7%
No other categories found
 

Featured Reviews

Kapil Rampal - PeerSpot reviewer
Sep 16, 2023
Good customization and social media management with helpful AI capabilities
It has made access control very easy. We don't need to share the actual account credentials with any employee. They can work through HootSuite. We can also manage all our social media in one interface with personalization. It has improved efficiency and security and has delivered significant cost savings. In the enterprise edition, there is also an option to manage user access, and you can limit or grant access, depending on the business needs. For example, marketing can be given access to analytics, customer support to messages, and social teams to the postings. Also, you can have levels for approvals.
it_user680421 - PeerSpot reviewer
Jun 7, 2017
Enables nimble communication with our brand's promoters and pushes out product information.
Customer Service: Customer service is good. We meet monthly to brainstorm ideas and get information about what other successful advocate hubs are doing that we are able to replicate. Technical Support: This is literally THE FASTEST support team I have ever worked with in my 20 year career. They respond fast, are super helpful, and won't abandon ship until they know you have the answers you need. Sometimes, what I really need is an enhancement/feature added to the product and unfortunately that's what we discover. But I definitely feel like they are working with me to ensure our success with the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a social media presence outside of the hours people are able to devote to an organization."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"It has helped tremendously when it comes to driving our customer story pipeline."
"We are better equipped to engage with our customers on a regular basis using the program."
"Influitive has always been great at listening to feedback when it comes to new product suggestions, which is nice as a regular user."
"It allows me to be able to create challenges around questions that I have, then in return, I can get instant results which are amazing."
 

Cons

"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"One thing that I would like to see improved is the number of challenges listed in each experience."
"I have suggested notifications within the platform for new challenges and also a more engaged platform for each community member to interact with one another."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
16%
Manufacturing Company
11%
Healthcare Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about HootSuite?
HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts.
What needs improvement with HootSuite?
The key features of the product are available just in the enterprise versions. In the normal paid versions, competitive benchmarking is limited to two competitors. Team and Productivity ratings als...
What is your primary use case for HootSuite?
We use HootSuite to manage our social media, including regular posts, advertising campaigns, and responding to messages. The product allows the users to add all the social accounts on a company on ...
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Comparisons

No data available
 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco
Find out what your peers are saying about HootSuite vs. Influitive AdvocateHub and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.