IBM Managed Security Services vs Secureworks Taegis ManagedXDR comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Managed Security Services
Ranking in Managed Security Services
7th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Secureworks Taegis ManagedXDR
Ranking in Managed Security Services
1st
Average Rating
7.8
Number of Reviews
13
Ranking in other categories
Managed Detection and Response (MDR) (8th)
 

Market share comparison

As of June 2024, in the Managed Security Services category, the market share of IBM Managed Security Services is 6.0% and it increased by 560.0% compared to the previous year. The market share of Secureworks Taegis ManagedXDR is 8.0% and it decreased by 61.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services
Unique Categories:
No other categories found
Managed Detection and Response (MDR)
3.5%
 

Featured Reviews

SL
Jul 19, 2023
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.
SL
Jun 21, 2023
Offers proactive threat hunting and actively examines our environment
With SecureWorks, we have an incident retainer. So if there's an event, they bring in people to handle a formal incident, and we have a certain amount of hours we can use. Sometimes, it feels like they're milking the retainer a little bit. They tend to involve people who don't necessarily need to be part of the incident or call it for false positives now and then. It hasn't cost us anything, so it's just a minor issue. We've never exceeded our retainer amount. But, it seems a little bit inefficient sometimes. Secureworks's support integration is really nice. Secureworks's integrations are quite good. So, in future releases, reporting could be a little bit better in terms of what has happened, but we're able to get what we need out of it. It's just that it's not as far along as it could be.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
"The most valuable features are IDS and IPS."
"There are some patent pending detectors within the platform that provides a lot of value."
"The initial setup was very straight forward."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"We can easily isolate affected machines in the network."
 

Cons

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"The deployment could definitely be improved."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"In the next release of this solution, I would like to see file integrity monitoring."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
 

Pricing and Cost Advice

Information not available
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The Red Cloak agent is free."
"It is expensive but there is no better product than this."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing of Dell Secureworks is very reasonable."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Managed Security Services?
Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities.
What is your experience regarding pricing and costs for IBM Managed Security Services?
When considering the setup cost, pricing, and licensing of IBM Managed Security Services, it is advisable to consult with IBM directly or engage with their sales representatives. The cost and prici...
What needs improvement with IBM Managed Security Services?
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is r...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

No data available
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks
 

Learn More

 

Overview

 

Sample Customers

Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
RICOH, Owens and Minor
Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services. Updated: May 2024.
787,061 professionals have used our research since 2012.