IBM Tivoli NetCool OMNIbus vs PagerDuty Operations Cloud comparison

IBM Tivoli NetCool OMNIbus

Read 10 IBM Tivoli NetCool OMNIbus reviews

1,618 Views
747 Comparison Views

70% willing to recommend

PagerDuty Operations Cloud

Read 35 PagerDuty Operations Cloud reviews

3,464 Views
2,397 Comparison Views

97% willing to recommend

IBM Tivoli NetCool OMNIbus

PagerDuty Operations Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Tivoli NetCool OMNIbus and PagerDuty Operations Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring.

To learn more, read our detailed Event Monitoring Report (Updated: June 2024).

Buyer's Guide

Event Monitoring

June 2024

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Categories and Ranking

IBM Tivoli NetCool OMNIbus

Average Rating

7.2

Number of Reviews

Ranking in other categories

Event Monitoring (7th)

PagerDuty Operations Cloud

Average Rating

8.8

Number of Reviews

Ranking in other categories

Process Automation (11th), IT Alerting and Incident Management (1st), AIOps (8th), Critical Event Management (CEM) (1st)

Market share comparison

As of June 2024, in the Event Monitoring category, the market share of IBM Tivoli NetCool OMNIbus is 9.1% and it decreased by 21.5% compared to the previous year. The market share of PagerDuty Operations Cloud is 5.4% and it increased by 103.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Unique Categories:

No other categories found

Process Automation

0.1%

IT Alerting and Incident Management

34.5%

Featured Reviews

RamuChittiprolu

Lead Engineer at JCPenney Co.

May 28, 2020

Good event management features and supports SNMP devices well

This is one of the monitoring tools that we use in-house for our infrastructure. This is not one of the services that we provide to our customers. I use it primarily for event management, where I can do the correlation and analysis I need to configure policies The most valuable feature is the…

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Michael Blonsky

Devops manager at a pharma/biotech company with 1,001-5,000 employees

Sep 21, 2022

Customizable, useful policies, and reliable

We use PagerDuty for alerting and escalations. We have it integrated with our monitoring tools PagerDuty integrates well with many other monitoring applications, it provides us with a centralized view of what can be configured in terms of escalations, and who's on call. We can control who is…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"The monitoring is the solution's most valuable feature."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"It is an easy-to-use solution."

"The most valuable feature is the event management capability."

"It has scaled well for us."

"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

"The initial setup is a simple process."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

"PagerDuty's notification process is the most valuable feature."

"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

More PagerDuty Operations Cloud pros

Cons

"The web portal and typical event controls are a little outdated."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"Its technical support team takes longer to reply."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"The cost of the product is quite high. They should work to adjust their pricing models."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"The user interface could be more intuitive."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"PagerDuty's webhooks need some improvement."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"They could include incident merging and alert grouping features in the product."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"You have to have the right level of budget to afford this solution."

"It is a costly solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The price is very high."

"The cost is based on the package you select."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The pricing may be about $1,000 per user."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Energy/Utilities Company

Computer Software Company

21%

Financial Services Firm

13%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Tivoli NetCool OMNIbus?

The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

The licensing cost is quite expensive. Obviously, then there's the maintenance portion on top of the license cost, and then there is the support cost for the product suite. That's it as the in cost...

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

Honestly, the solution has a very complicated licensing model. Firstly, there should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which ...

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.

See all answers

What needs improvement with PagerDuty?

It’s quite hard to reach the support team.

See all answers

Comparisons

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Compared 20% of the time

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Compared 17% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 12% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 9% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 27% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 21% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 9% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud

Compared 2% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Event Monitoring

June 2024

Download IBM Tivoli NetCool OMNIbus product report

Buyer's Guide

PagerDuty Operations Cloud

May 2024

Download PagerDuty Operations Cloud product report

Also Known As

Tivoli NetCool OMNIbus

No data available

Learn More

IBM

PagerDuty

Overview

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

Sample Customers

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: June 2024.

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