Jira vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Jira
Ranking in Project Management Software
4th
Average Rating
8.2
Number of Reviews
266
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.2
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (4th)
 

Market share comparison

As of June 2024, in the Project Management Software category, the market share of Jira is 8.8% and it decreased by 13.9% compared to the previous year. The market share of Smartsheet is 3.2% and it decreased by 56.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
Unique Categories:
Application Lifecycle Management (ALM) Suites
25.7%
Application Requirements Management
15.6%
Project Portfolio Management
5.7%
 

Featured Reviews

JL
Apr 25, 2024
Offers ease of replication of tickets to users
The documentation on how to create dashboards and take advantage of other features in the tool are areas where the tool has certain shortcomings. The tool needs to have documentation on how to take advantage of different features in general. In the future, I would like the tool to provide better integration with other tools. My company uses BMC Remedy. Integration of Jira with BMC Remedy, which is our company's ITSM tool or support tool, would be helpful. Better integration with other tools is required. I work in a large organization, where switching tools is not a rapid process owing to which getting data from one tool to another can be a cumbersome process.
NR
Oct 1, 2020
Scalable, user-friendly, and integrates well with Microsoft, but the dashboard needs improvement
It works similar to Microsoft Project. The data integration with Microsoft Project and Smartsheet can be imported, and we can export it.  It's good for the hybrid model, especially for the Agile model It's very user friendly. The dashboard is not user-friendly, it needs improvement. There are…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user interface is simple."
"I have found the tracking, project and task management most valuable in this solution."
"Jira is designed for issue tracking, making the process much easier than traditional methods like paper-based tracking. It is number one for agile management."
"The ability to design your own workflows is a great feature."
"We love the bulk edit feature. Jira also integrates well with Bitbucket."
"Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports."
"The product's initial setup phase was straightforward."
"Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes."
"The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license."
"The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."
"The solution is scalable."
"I like that Smartsheet integrates Excel with a cloud-based project management software."
"The tool reduces manual labour and it is user-friendly."
"The most valuable feature of Smartsheet is it can be highly customized."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"It is a stable and scalable solution."
 

Cons

"We're doing PI planning, Program Increment planning, and that kind of stuff, and it's not always a good facilitator for that. We tend to pull it out and put it into other tools to manage that, and then we get it back into Jira as that's our system of record for where all the stories are kept. That's probably the biggest headache with it."
"Tracking is important but the built-in features don't meet our needs."
"Backlog pruning and visualization are poor."
"I would like to have a future-proof idea of the cost and the roadmap for my class."
"For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great."
"Jira required a significant amount of system resources, particularly for larger organizations with extensive workflows and numerous projects."
"This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning."
"The filtration could be better."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"You were forced to create a new tab rather than add another sheet."
"A room for improvement I found in Smartsheet is the view, as it's currently row-wise. I should have the opportunity to view a full scale, top down list instead of just a column driven list. I shouldn't have to go just left or right. I should be able to view it top down."
"The solution should include integrations with other platforms or software."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"Every feature for text mining, even process mining, would be a plus. We have about two hundred contract management events daily. First, I share specific documents. I talk about the search function because we assume it has a thorough search when we read the catalog. But when you test it, you realize it doesn't search within attachments. So, it's a great search function, but you need the brand folder. It has many options and can become complex."
"The dashboard is not user-friendly, it needs improvement."
"Smartsheet needs to improve the user interface."
 

Pricing and Cost Advice

"It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price."
"The price of the solution could be lower."
"I rate the tool's pricing a five out of ten. It's paid yearly."
"We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software."
"When you get larger, the pricing becomes very, very steep."
"I am not sure if the client is using a commercial version. I think it is on a per-user basis, and it is around 15 Canadian dollars for a user, but I'm not sure. It also has a free version."
"We make use of the solution free of charge."
"The tool's pricing is reasonable."
"There would be more extensive usage if the solution were cheaper. It's really expensive right now, and that's why we provide a few licenses for admins. The rest of them are just users without admin privileges."
"Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive."
"I would assume there is a licensing fee. I don't think that it is free."
"There's a license for Smartsheet, and the enterprise plan comes down to about $750. My company also pays an extra $60 monthly apart from the standard licensing fee."
"I believe a licensed user costs between 300 to 400 euros."
"The solution is reasonably priced."
"I pay $ 120 or $ 128 a month for two to three users."
"For a normal license, like the one I had: I had my own Smartsheet because I wanted to play with it and I didn't want to mess with what I was doing in Verizon, so I paid $200 monthly, and it gave me all the same functionalities, so I could do whatever I wanted for $200. The problem is if you have anyone else working on it or deploying on it, it's $200 a month for every single person who's deployed on it, that's working on it as an owner or an administrator, so owners and administrators are the only ones who can change, edit, and add data to worksheets and columns. Depending on the size of your organization, Smartsheet can be costly. As for implementing its Control Center, Smartsheet forces you to have three people come in: it's a minimum of three people from Smartsheet for three months who will provide you the solutions for the Control Center side, and that's $150 an hour, so it can become very expensive. For my company, not having the Control Center would save on the setup fees and then the $20,000 a year, because the Control Center of Smartsheet is a yearly subscription of $20,000."
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Top Industries

By visitors reading reviews
Educational Organization
44%
Financial Services Firm
8%
Manufacturing Company
8%
Computer Software Company
7%
Educational Organization
36%
Manufacturing Company
7%
Healthcare Company
6%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
Has anyone tried integrating HP ALM and JIRA ?
HP ALM and Jira can be easily integrated with the aid of a third-party Integration Solution. To help you select the right integration approach and tool, you should first define your integration req...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The solution's pricing is not bad. I think it's a fair price for the amount of work you can do with it. I pay $ 120 or $ 128 a month for two to three users.
 

Comparisons

 

Also Known As

Jira Software
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Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Jira vs. Smartsheet and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.