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Meraki Dashboard vs NinjaOne comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.1
Meraki Dashboard streamlines remote access, saving time and reducing IT workload, though ROI measurement can be challenging for some.
Sentiment score
6.7
Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Owner at AvalisNT AG
Time-wise, it is probably saving the service desk a day a week.
Head of Technology Operations at Codi Group
We saved money because we were able to consolidate three different tools into one.
IT Director at a insurance company with 10,001+ employees
 

Customer Service

Sentiment score
7.0
Meraki Dashboard support is generally praised for responsiveness, though some users experience delays and rely on self-research.
Sentiment score
7.2
NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
Video Conference Manager at a legal firm with 1,001-5,000 employees
When I do have to use them, they are excellent.
Network Engineer at a government with 1,001-5,000 employees
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
Cloud Consultant at i-Community AG
The customer support at NinjaOne is excellent, rated ten out of ten.
Owner at AvalisNT AG
Customer support from NinjaOne is excellent.
Assistant Vice President, Tech Solutions at LPL Financials
 

Scalability Issues

Sentiment score
5.0
The Meraki Dashboard is praised for scalability, ease of integration, quick setup, and efficient management of users and devices.
Sentiment score
8.2
NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
If you have flexibility in your network design, expansion is very easy.
Sr Ict Engineer at ICAD-KSA
Meraki Dashboard scales very seamlessly as integration is straightforward.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
I would rate the scalability of NinjaOne as ten out of ten.
CEO AND CTO at DeserveIT
We easily install the agent on new servers and can create scripts to automate agent installation.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Head of Technology Operations at Codi Group
 

Stability Issues

Sentiment score
7.0
Meraki Dashboard is reliable and stable with proactive alerts, minimal issues, self-healing capabilities, and excellent management features.
Sentiment score
8.2
NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The network has been working for the past 2.5 years and is performing very well.
Sr Ict Engineer at ICAD-KSA
I rarely, if ever, have experienced any outage with Meraki Dashboard.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
I would rate the stability a ten out of ten.
Owner at AvalisNT AG
In the two years I have used it, I have never experienced any downtime or reliability issues.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne is extremely stable.
IT Director at a insurance company with 10,001+ employees
 

Room For Improvement

The Meraki Dashboard needs cost reduction, improved integration, intuitive interface, enhanced features, and better support for user satisfaction.
Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
IT Manager at Fawaz
Security and reporting, including business intelligence tools, are adequate.
Cloud Consultant at i-Community AG
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
DevOps Engineer at a tech services company with 201-500 employees
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Assistant Vice President, Tech Solutions at LPL Financials
 

Setup Cost

Meraki Dashboard pricing is high but valued for reliability and simplicity; costs vary by equipment and licensing duration.
Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
My experience with pricing, setup cost, and licensing is that it is very expensive.
Network Engineer at a government with 1,001-5,000 employees
The pricing for NinjaOne is appropriate for small companies.
Cloud Consultant at i-Community AG
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
Owner at AvalisNT AG
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
IT Support at Team Trinet
 

Valuable Features

Meraki Dashboard provides intuitive, scalable cloud-based network management with remote access, advanced security, and comprehensive multi-site visibility and analytics.
NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The most valuable feature for me is the cloud dashboard.
Senior Network Engineer at a healthcare company with 10,001+ employees
The software's automation tools have solved critical deployment problems for small businesses.
Cloud Consultant at i-Community AG
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Owner at AvalisNT AG
Every month, every quarter, I see new features, and it is always evolving.
CEO AND CTO at DeserveIT
 

Categories and Ranking

Meraki Dashboard
Ranking in Network Monitoring Software
10th
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
66
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Network Monitoring Software
11th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Help Desk Software (6th), Server Monitoring (2nd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (21st), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (7th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th), Autonomous Endpoint Management (2nd)
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 0.8%, down from 1.1% compared to the previous year. The mindshare of NinjaOne is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.8%
NinjaOne1.0%
Other98.2%
Network Monitoring Software
 

Featured Reviews

NF
IT Network Manager at a tech services company with 10,001+ employees
Cloud-based management has simplified global Wi-Fi operations and improved daily troubleshooting
What I would like to improve in Meraki Dashboard is the template part, which is really helping me to manage at large scale. Integration with AI or native AI functionality would be interesting depending on the price, how far it goes, and how far it shares the information I have. For the rest, it is quite straightforward. The next tool maybe to be integrated, which I do not know if it exists today within Meraki, is IPAM management for IP address management. I do not know if it is part of the roadmap, but it is something I have to use on a dedicated platform, so integrating this would be interesting as well. Finally, I would rate Meraki Dashboard overall as a 9 out of 10. There are still some missing features, but there are also some considerations. I am familiar with the Chinese situation where there is a dedicated portal for China, so if I need to deploy access points in China, I have to connect to a dedicated portal due to the regulations in that country. However, this is not due to Cisco or company policy.
Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
10%
Healthcare Company
9%
Comms Service Provider
7%
Comms Service Provider
10%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise31
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Meraki Dashboard?
My experience with pricing, setup costs, and licensing is that it is what it is. It is pricey and sometimes surprising. Of course, with Cisco, you pay for the premium because it is a premium produc...
What needs improvement with Meraki Dashboard?
I think Meraki Dashboard can be improved with a couple of additional features, such as the ability to download analytics into a spreadsheet, which is not currently available, the ability to configu...
What is your primary use case for Meraki Dashboard?
The main use case for Meraki Dashboard is to manage the Meraki Dashboard ecosystem, and the main reason is the ease of use.
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
 

Comparisons

 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Status Pros, Mitchell and Company
Find out what your peers are saying about Meraki Dashboard vs. NinjaOne and other solutions. Updated: September 2026.
912,022 professionals have used our research since 2012.