We performed a comparison between Nexthink and SysTrack based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like everything about this product."
"The solution has reduced the time it takes to resolve issues."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"I would rate the solution's stability a nine out of ten."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."
"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."
"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."
"It is a stable product. I would rate its stability a nine out of ten."
"SysTrack provides unique, real-time data."
"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."
"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."
"The visualizer feature provides end-to-end analysis on all the machines."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"The stability of this solution could be greatly improved to avoid performance issues."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"I would like it if they could put in some patch deployments and compliances."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."
"Lacks flexibility with regard to licensing."
"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."
"The tool needs to improve the integration with third-party providers like Cisco products."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."
"The solution lacks AI in its analysis module."
"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."
Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews while SysTrack is ranked 2nd in Digital Experience Monitoring (DEM) with 9 reviews. Nexthink is rated 8.6, while SysTrack is rated 7.8. The top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". On the other hand, the top reviewer of SysTrack writes "Is easy to deploy but is not user-friendly and provides false data". Nexthink is most compared with ControlUp, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management, whereas SysTrack is most compared with Alluvio Aternity and ControlUp. See our Nexthink vs. SysTrack report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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