OnSolve Platform for Critical Event Management vs xMatters comparison

OnSolve Platform for Critic...
Read 1 OnSolve Platform for Critical Event Management review
  • 474 Views
  • 280 Comparison Views
0% willing to recommend
xMatters
Read 31 xMatters reviews
  • 1,356 Views
  • 700 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between OnSolve Platform for Critical Event Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: June 2024).
Buyer's Guide
IT Alerting and Incident Management
June 2024
Download the complete report
Helped 787,061 peers since 2012
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
13th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd), Critical Event Management (CEM) (2nd)
xMatters
Ranking in IT Alerting and Incident Management
7th
Average Rating
8.8
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the IT Alerting and Incident Management category, the market share of OnSolve Platform for Critical Event Management is 7.1% and it increased by 117.9% compared to the previous year. The market share of xMatters is 3.6% and it decreased by 67.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
Unique Categories:
Mass Notification Software
17.6%
No other categories found
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Feb 26, 2018
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
Read full review
Dean-Robinson - PeerSpot reviewer
Oct 26, 2022
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."
"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."
"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."
"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."
"It helped change behavior across the organization to improve accountability."
"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."
"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."
"Simple features create flow sets and build APIs for integrations."
More xMatters pros
 

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."
"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."
"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."
"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."
"Support may take longer than desired to resolve some issues."
"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."
"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."
"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."
More xMatters cons
 

Pricing and Cost Advice

Information not available
"​Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.​"
"This is a subscription-based, SaaS solution."
"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."
"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."
"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."
"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."
"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."
"​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​"
More xMatters pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
See recommendations
787,061 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
9%
Computer Software Company
25%
Financial Services Firm
21%
Retailer
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about xMatters ?
xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add persona...
See all answers
What is your experience regarding pricing and costs for xMatters ?
The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that w...
See all answers
What needs improvement with xMatters ?
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups...
See all answers
 

Comparisons

Everbridge Mass Notification vs OnSolve Platform for Critical Event Management Logo
Everbridge Mass Notification vs OnSolve Platform for Critical Event Management
Compared 32% of the time
Everbridge IT Alerting vs OnSolve Platform for Critical Event Management Logo
Everbridge IT Alerting vs OnSolve Platform for Critical Event Management
Compared 21% of the time
PagerDuty Operations Cloud vs OnSolve Platform for Critical Event Management Logo
PagerDuty Operations Cloud vs OnSolve Platform for Critical Event Management
Compared 16% of the time
AlertMedia vs OnSolve Platform for Critical Event Management Logo
AlertMedia vs OnSolve Platform for Critical Event Management
Compared 16% of the time
More OnSolve Platform for Critical Event Management Competitors
PagerDuty Operations Cloud vs xMatters Logo
PagerDuty Operations Cloud vs xMatters
Compared 36% of the time
Opsgenie vs xMatters Logo
Opsgenie vs xMatters
Compared 22% of the time
ServiceNow vs xMatters Logo
ServiceNow vs xMatters
Compared 18% of the time
Everbridge IT Alerting vs xMatters Logo
Everbridge IT Alerting vs xMatters
Compared 14% of the time
Splunk On-Call vs xMatters Logo
Splunk On-Call vs xMatters
Compared 4% of the time
More xMatters Competitors
 

Product Reports

Buyer's Guide
IT Alerting and Incident Management
June 2024
OnSolve Platform for Critical Event Management reportDownload OnSolve Platform for Critical Event Management product report
Buyer's Guide
xMatters
May 2024
xMatters reportDownload xMatters product report
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
xMatters IT Management
 

Learn More

Video not available
OnSolve
Everbridge
 

Overview

The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.

The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.

The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.

Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

  • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
  • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Buyer's Guide
IT Alerting and Incident Management
June 2024
Download Free Report
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: June 2024.
DOWNLOAD NOW
787,061 professionals have used our research since 2012.
See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.