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PeerSpot user
Managing Director at a tech services company with 51-200 employees
Consultant
Strong integration with HPE tools (ALM, UFT, Sprinter and LeanFT) and integrates with non HPE tools.

What is most valuable?

  • Management of a pool of devices that can be made available globally for automated, manual or performance tests, via a slick interface.  
  • Strong integration with HPE tools, ALM, UFT, Sprinter and LeanFT, and the integration with non HPE tools.  
  • Strategic solution that pulls in real world analytics from AppPulse Mobile to aid in definition of strategy and integrates with Network Virtualisation to see how the device will run under real network conditions.  
  • Primary usage is on real devices but also supports emulators.  
  • The 2.0 release extends capability to AWS device farm.

How has it helped my organization?

It is enabling a global strategy to be put in place.  Our largest implementation is with a global team.  The solution provides a controlled device farm with the right devices (selected based on analytics), that are readily available (can be reserved), have the right app and can be used for manual or automated tests.  

Manual testing (with Sprinter) is accelerated with steps being captured automatically with exploratory testing, storyboards being captured and device logs etc. automatically being attached to defects (that can be sync'ed back to non-HPE tools or raised directly in non-HPE tools).  Net effect, developers get the right info to address issues quickly and efficiently.

Automation allows fast and efficient testing across a range of devices, this would not be feasible manually.  The skills and good practice used for non-Mobile directly apply. Shared Object Repositories and Application Models make a big difference for maintainability - object recognition has always been a HPE strength.

There has been a notable shift in emphasis, from the on device get it to work, to strategy and how the full benefit of the solution, with analytics and NV is used.  

What needs improvement?

Mobile Center development is moving at pace.  With versions prior to 2.0 I found that configuration was trickier than it should be, particularly with aspects such as NV.  With 2.0, the NV installation is straightforward and integrations are performed prominently via the UI.  I had one issue on installation of the stack for MC 2.0 (MC, UFT, LeanFT), I found a workaround and found that I also had responsive support.

Disclosure: My company has a business relationship with this vendor other than being a customer: IntelliQA is a Hewlett Packard Enterprise Gold Applications Specialist. This review is based on my significant hands-on usage of the product both within our organisation and for client implementations.
PeerSpot user
it_user567801 - PeerSpot reviewer
IT Services Operations Director of OTE Group IT Service Center at Hellenic Telecommunications Organisation
Real User
It gives insight to the services and apps you have developed, enabling multi-platform and multi-site testing.

What is most valuable?

It provides an integrated view of HPE solutions and gives insight to the services and apps you have developed; A powerful tool enabling multi-platform and multi-site testing, application performance monitoring, and user experience assessment of mobile apps.

How has it helped my organization?

The main benefit is that you can get a very quick idea regarding the performance of your application. It also helps you discover hidden pain points that you would not have found without using this tool. The main pain points are the performance of your apps and the user experience. When you build something in the lab or on some devices, you cannot predict what the actual user experience will be. Additionally, you cannot imagine what problems you may face when this app starts being used.

What needs improvement?

I'd like to see an extension to the ability to monitor and to operate in an ecosystem of applications; not only our applications, but also the applications of our partners. Our partners expect from us, as a major telecom operator, to create an environment in order to give the ability to integrate their apps with our public APIs. If our partners can do that, we build a very strong relationship among all these parties. But, we have to support and protect our brand and the outstanding quality of our services. We have to consider how all these ecosystems and integrated apps work to provide the services they promised to.

What do I think about the stability of the solution?

I don't have a very clear idea about stability, because we haven't used it yet. We have tested internally, and we are planning to implement Mobile Center soon.

What do I think about the scalability of the solution?

I believe scalability is good. Considering that this is developed based on the best practices of HPE development, I believe that it will be scalable. It must certainly be scalable in order to be used by an organization like us.

How are customer service and technical support?

Our impression of HPE support services is quite good. However, in some cases we discovered some issues for HPE support regarding the latest enhancements; the delivery time for these enhancements is not as fast as we would like.

Which solution did I use previously and why did I switch?

We were not using any similar products previously.

What other advice do I have?

I recommend Mobile Center because I believe that it is a solution that covers a gap in this area. I believe that HPE has a vision to invest in this area and invest in this service and this tool. I strongly believe that HPE is one of the main players in this area.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
OpenText UFT Digital Lab
August 2024
Learn what your peers think about OpenText UFT Digital Lab. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
805,335 professionals have used our research since 2012.
Arno Krause - PeerSpot reviewer
Solutions Architect at MTN
Real User
Top 5
Easy-to-use product with helpful technical support team
Pros and Cons
  • "The product is easy to use."
  • "They should introduce a pay-per-use subscription model."

What is most valuable?

The product is easy to use.

What needs improvement?

OpenText UFT Digital Lab’s price could be better. They should introduce a pay-per-use subscription model.

For how long have I used the solution?

We have been using OpenText UFT Digital Lab for a few weeks.

What do I think about the stability of the solution?

It is a stable platform. I rate its stability a nine out of ten.

What do I think about the scalability of the solution?

We have five OpenText UFT Digital Lab users. I rate its scalability a nine out of ten.

How are customer service and support?

The technical support team is helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

We have deployed the product on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product could be more affordable. I rate its pricing a three or four out of ten.

What other advice do I have?

I recommend OpenText UFT Digital Lab to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Robinson Caiado Guimarães - PeerSpot reviewer
Sales Leader at Better Now
Reseller
Top 5
An easy to use solution that helps to orchestrate mobile testing
Pros and Cons
  • "The solution is easy to use. There are features to orchestrate mobile testing, including mobile testing automation. You can test different devices at the same time."
  • "We need to scale devices easily. Some customers would like to loop in AWS or other cloud providers to check if their devices have the cloud factor. OpenText UFT Digital Lab needs to improve it."

What is most valuable?

The solution is easy to use. There are features to orchestrate mobile testing, including mobile testing automation. You can test different devices at the same time. 

What needs improvement?

We need to scale devices easily. Some customers would like to loop in AWS or other cloud providers to check if their devices have the cloud factor. OpenText UFT Digital Lab needs to improve it. 

For how long have I used the solution?

I have been working with the product for more than two years. 

What do I think about the stability of the solution?

I rate the product's stability a six out of ten since we have internet issues. 

What do I think about the scalability of the solution?

I rate OpenText UFT Digital Lab's scalability a ten out of ten. My company has 25-30 users for it. 

How are customer service and support?

The solution's customer support is excellent. 

How would you rate customer service and support?

Positive

How was the initial setup?

OpenText UFT Digital Lab's setup is just plug-and-play. I rate it a seven out of ten. The tool's installation takes a month to complete. You need three to five resources to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

OpenText UFT Digital Lab's pricing is average, and I rate it a five out of ten. 

What other advice do I have?

I rate the product an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user346803 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees
Consultant
We now have the ability to test our app on real devices instead of just on virtual devices. It's only currently supported on Linux and it'd be helpful to have a Windows Server version.

What is most valuable?

This is a solution that's easy to use. It also gives us the possibility to use real devices connected either on the Mobile Center server or on our own computers. And it works with both iOS and Android devices.

How has it helped my organization?

We now have the ability to test our app on real devices instead of just on virtual devices.

What needs improvement?

There are couple of improvements I'd suggest. First, it would be helpful to have a Windows Server version instead of just Linux. Second, I think it would be a good idea to have an interface to manage the server, specifically to run Android Debug Bridge (ADB) commands.

For how long have I used the solution?

I've used Mobile Center for 4 months.

What was my experience with deployment of the solution?

Deployment was an issue. Each time we set it up and deployed, it failed and we had to relaunch it again.

Also, we weren't able to set up the Windows components.

What do I think about the stability of the solution?

Other than the deployment issue, once it was running we didn't have any issues with stability.

What do I think about the scalability of the solution?

Scalability is not a relevant issue with this solution.

How are customer service and technical support?

Customer Service:

I never used customer service.

Technical Support:

I never used technical support.

Which solution did I use previously and why did I switch?

We had not prior solution to this.

How was the initial setup?

The initial setup was complex because Mobile Center is only supported on Linux. There was also the issue with deployment failure once we did set it up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
David Landsberg - PeerSpot reviewer
David LandsbergLead Product Manager at a tech vendor with 10,001+ employees
Real User

Hi Alexandre,

You will be happy to know that our latest release of Mobile Center (1.51) runs on Windows server as well.

It is already available for download.

Feel free to reach out to mcfrd@hpe.com for any technical issues or questions.

Thanks,
David

it_user290334 - PeerSpot reviewer
Test Leader with 1,001-5,000 employees
Real User
Being able to test different mobile apps at the same time, but connection errors have prevented us from completing setup.

Valuable Features

We're able to test different mobile apps at the same time with the defects gadget.

Improvements to My Organization

We've not set it up properly yet, so my experience is limited, but the ideas and possibilities that this tool has are incredibly useful.

Room for Improvement

Because of connection errors, we've haven't yet been able to set it up properly at my company.

Use of Solution

I've used it for one month.

Customer Service and Technical Support

Customer Service:

We have a specific department that deals with customer service.

Technical Support:

We have a specific department that deals with technical support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user469167 - PeerSpot reviewer
Solution Architect at a tech company with 501-1,000 employees
Vendor
The key feature is the ease of use.

Valuable Features

The key feature is the ease of use. We want to make sure that when our customers get the product, it's not going to be on the shelf for six months. They want to be able to readily use each solution productively. Whether that includes the product itself in our services, or just the product itself. We want to make sure that they're going to be using it.

Room for Improvement

I think the biggest issues that I've seen, and this is a personal view of mine, is that most of the HPE products have a common look and feel to them. I'd really like to see it be a little more customizable to a use and user standpoint. For example. I happen to be colors blind, so I'd like to see more vivid colors on the UI, and things like that. It would make it a little more flexible from the customer standpoint.

Use of Solution

I was formally an HP employee, so I've used the HP products in the past. I also was a former Mercury Interactive employee who was acquired by HP.

Scalability Issues

It's been extremely scalable as far as the testing that we've done with our customers. They've all been really satisfied with the scalability of the HPE products.

Customer Service and Technical Support

We work on an almost daily basis with the R&D team and they've been extremely helpful in solving issues that we have with customers - issues that we've had with the product itself such as How do I do this, How do I do that, and so forth.

We've been involved with Mobile Center since its inception. With some of the other products, it was more later down the road, but with Mobile Center it's been right from the inception.

Initial Setup

Since it was a slightly different way of doing things, it was a little complex. It was just the idea of ... this is something new that we have to understand. It wasn't like we're building on a product that already existed, it was right out of the box. It's fairly new, so it was a little more complex that way but R&D made it very easy.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
PeerSpot user
Responsible for Test Management at a tech services company with 10,001+ employees
Real User
Easy to use and has good virtualization capability
Pros and Cons
  • "The most valuable feature of this solution is virtualization."
  • "I would like to see more integration with automation tools."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide for our customers.

The deployment model varies depending on the customer because some use this solution on-premises, and others use the cloud version.

What is most valuable?

The most valuable feature of this solution is virtualization.

The integration with Oracle projects is very simple and easy to use.

What needs improvement?

I would like to see more integration with automation tools.

The integration and configuration should be made easier with tools on the same platform.

For how long have I used the solution?

We have been using this solution for two or three months.

What do I think about the scalability of the solution?

We have five people who are using this solution.

What other advice do I have?

We are at an early stage in terms of using this solution. 

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText UFT Digital Lab Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
Buyer's Guide
Download our free OpenText UFT Digital Lab Report and get advice and tips from experienced pros sharing their opinions.