Compare BlueCat vs Exabeam

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

NetMon

Sera-Brynn

Popular Solutions

11 reviews

3 reviews

2 reviews

13 reviews

10 reviews

3 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Healthcare Company

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
I use OmniPeek for several use cases. Firstly, I use it for application performance, especially during acquisitions...
Read full review of OmniPeek »
Ashwani Bansal
Senior Solution Consultant at a comms service provider
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveNX »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
We use Integrity for DNS, DHCP, and IP address management. It provides a means to track our public and internal IP...
Read full review of BlueCat Integrity »
Anonymous User
Chief of IT Architecture at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of LiveAssurance »
Anonymous User
Enterprise Architect at a financial services firm
We primarily use BlueCat Edge for our entire internal infrastructure and all internal clients for all DNS resolution...
Read full review of BlueCat Edge »

Review 1 of 5

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

LeandroFreitas
Senior Network Engineer at a computer software company
We truly value the professional support offered by BlueCat. While it is a paid service, their expertise is excellent,...
Read full review of BlueCat Integrity »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Mostafa Edres
Network Engineer at a tech services company
BlueCat's technical support is knowledgeable and quick to respond.
Read full review of BlueCat Integrity »
Venkat Lkmula
Tech spesialist at a tech services company
The support from OmniPeek is good. You need to know where to look when you are facing issues, and you can click for...
Read full review of OmniPeek »
Salman Rahman
Cyber Security IT Engineer at a financial services firm
While we utilize Datadog's remote checkup for on-premise devices rather than the cloud-based BlueCat Infrastructure...
Read full review of LiveAssurance »
Bob Fuller
Engineering Specialist at a healthcare company
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveNX »
LeandroFreitas
Senior Network Engineer at a computer software company
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
Kunwar Preet Singh Sodhi
Test lead at a tech services company
Every time we sought help from the technical support team, they provided us with the assistance we needed. They were...
Read full review of OmniPeek »
Sham Prabhakaran
Senior Network Engineer, DDI at a wireless company
The technical support by BlueCat is excellent. I would rate their support a nine out of ten.
Read full review of BlueCat Integrity »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of LiveAssurance »
Anonymous User
IT Engineer at a construction company
The standard support was fairly good; response time varied depending on the issue. We have since upgraded our support...
Read full review of BlueCat Edge »
Anonymous User
Infrastructure Services Manager at a transportation company
Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a...
Read full review of LiveNX »
Anonymous User
Senior Cloud Engineer at a insurance company
Awesome customer service from BlueCAT whenever we needed.
Read full review of BlueCat Integrity »
Anonymous User
Enterprise Architect at a financial services firm
Technical support responsiveness presents a concern. While it's comparable to other vendors like Microsoft, I expect...
Read full review of BlueCat Edge »
Anonymous User
Network Engineer at a healthcare company
I love their customer service. They are pretty awesome. I've been working with them over the last few weeks on the...
Read full review of BlueCat Integrity »
Anonymous User
Director feature network at a tech consulting company
The customer service and support team is constantly growing. It is good when you get the right people, who are...
Read full review of LiveNX »
Anonymous User
Director feature network at a tech consulting company
Support is superb.
Read full review of LiveNX »
Kobe Yu
Engineer at a manufacturing company
I have no idea what technical support is like. I never reached out and ask for support. If we encounter some issues,...
Read full review of OmniPeek »
Frederic Girard
Developer for DDI Team at a computer software company
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Benjamin Hodzic
Chief Mission Critical Communications at a international affairs institute
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveNX »
reviewer98645120
Senior Technology Services Specialist at a transportation company
I have not had personal interactions with LiveAction's support team.
Read full review of LiveNX »
Anonymous User
Chief of IT Architecture at a financial services firm
The BlueCat support is great.
Read full review of LiveAssurance »
Anonymous User
Senior systems specialist at a tech services company
I have never contacted technical support.
Read full review of OmniPeek »
Omar Carrillo
Cybersecurity & Privacy Executive at a tech services company
BlueCat Integrity's technical support is unsatisfactory because they are slow to respond, and we consistently find...
Read full review of BlueCat Integrity »
Henk-Jan Dennenberg
IT Admin/Network engineer at a educational organization
I would rate them a nine out of ten.
Read full review of Micetro »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10.
Read full review of LiveNX »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveNX »

Review 1 of 30

Muhammad Hanif
Cyber Security Senior Consultant at a computer software company
Technical support for LogRhythm is not strong, rated five out of ten.
Read full review of LogRhythm SIEM »
SumitKumar10
Senior project engineer at a tech vendor
NetMon's technical support is good, and I would give them a rating of ten out of ten.
Read full review of NetMon »
Sheikh Abu Ayub Azad
CEO at a tech services company
This kind of solution sometimes needs a quick response from support, and it can often take a while for them to...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at a comms service provider
I have personally not reached out to the solution's technical support. I rate the technical support a seven out of ten.
Read full review of LogRhythm NDR [EOL] »
Venda E
Cloud Option Engineer at a tech vendor
My experience with LogRhythm UEBA [EOL] support team has been positive overall; the support team has been responsive...
Read full review of LogRhythm UEBA [EOL] »
Mokhammad Rakhman
Product Development - Security Solutions Manager at a tech services company
Customer support is very helpful and effectively solves my problems.
Read full review of LogRhythm SIEM »
Muluken Mekonene
Network Engineer at a outsourcing company
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
Anonymous User
Administrator Executive at a individual & family service
Customer Service: I have done a lot of good work with the account reps and engineers. It really feels like we are on...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at a manufacturing company
Their technical support is second to none and is one of the reasons why we continue to invest in and consider...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at a financial services firm
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
George Succar
Strategic Account Specialist at a consultancy
I haven't been in touch with technical support. The solution hasn't been implemented yet. I've mostly been acquiring...
Read full review of Exabeam »
Anonymous User
Solution Architect at a tech services company
I have not contacted the support from Exabeam Fusion SIEM. There is a lack of Indonesian support, it would benefit us...
Read full review of Exabeam »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm SIEM »
Ashlish Baria
Manager of Information Security at a real estate/law firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
Anonymous User
FSE at a computer software company
They provide very good support.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Analyst at a financial services firm
I have used the tech support and think they are great. I have many vendors that I deal with for other tools and hands...
Read full review of LogRhythm SIEM »
Sadat Mohammad Rifat
Business Manager at a construction company
We are not an end-user and therefore do not directly deal with technical support. In terms of the support, the...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a financial services firm
Tech support is amazing. They always follow up with a document on how to do something and if you still need further...
Read full review of LogRhythm SIEM »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
The technical support is great.
Read full review of LogRhythm SIEM »
Anthony Workman
Enterprise Information Technology Security Engineer at a government
So far, the technical support has been good.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
Anonymous User
SOC Manager at a energy/utilities company
We have been using quite a lot of technical support. Every time we have any issues, we will create a ticket to...
Read full review of LogRhythm SIEM »
Karim Bondok
Senior Cyber Security Engineer at a logistics company
We haven't opened any cases until now. I used to work with QRadar, and sometimes it takes very long to receive a...
Read full review of LogRhythm SIEM »
Anonymous User
Security Consultant and Co-Founder at a tech consulting company
The UK-based technical support is good, and the engineering and lab teams based in the US are great.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a energy/utilities company
I have used a lot of tech support, and I think it's the best out of other SIEMs that I have worked with: McAfee ESM...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a healthcare company
We have used technical support in the past and it hasn't been an issue. They get back with us fairly quickly. Great...
Read full review of LogRhythm SIEM »
Jason Gagnon
Senior Cyber Security Engineer at a individual & family service
Technical support has been great.
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a tech services company
I have used their support a lot. It is really good support. I don't think I've opened a case yet that I haven't got a...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
Anonymous User
Principal Security Specialist at a university
If I look back to my other SIEM solution providers, the one we had before this, it's light years difference....
Read full review of LogRhythm SIEM »

Review 1 of 30

Technical Support

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