Contact Center as a Service (CCaaS) Users Have Shared Their Experience With Us
Updated March 2025
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Five9 review
Devan Baucom
Director of Contact Center Solutions at Invoca
Has many features, provides good technical support, is scalable, and has no downtime
Five9 has a lot of AI tools, which I find valuable. It offers transcription services and a power dialer for outbound dialing. I like that Five9 is built for outbound and suitable for that purpose. Another valuable feature of the solution is the screen pop where, as a rep or agent, when your customer answers the phone, you'll immediately see...
Amazon Connect review
Rajni Kumar Jha
Senior Software Engineer at JPMorgan Chase & Co.
Offers good reliability, works well for hybrid environment, totally managed by...
My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I...
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