Live Chat Users Have Shared Their Experience With Us
Updated March 2025
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NICE CXone review
James Arvidson
Managing Partner at CX Partners Inc
A software that enables centers to operate more efficiently, increase the quality...
One of the best aspects of CXone is its omnichannel experience. It treats all contacts, whether phone, chat, email, or SMS, through the same system, allowing for consistent reporting and a true omnichannel experience. The platform is very flexible. You can customize it to do almost anything as long as it's based on logic, which has been...
3CX Live Chat review
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Good for making calls and easy to set up but needs more functionality
It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just...
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