Unified Communications Users Have Shared Their Experience With Us
Updated April 2025
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Cisco Unified Communications review
Kani Kumar J
Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees
Reliable customer communication and good third-party integrations with minor...
Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.
3CX Live Chat review
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Good for making calls and easy to set up but needs more functionality
It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just...
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