Workforce Engagement Management Users Have Shared Their Experience With Us
Updated March 2025
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Five9 review
Devan Baucom
Director of Contact Center Solutions at Invoca
Has many features, provides good technical support, is scalable, and has no downtime
Five9 has a lot of AI tools, which I find valuable. It offers transcription services and a power dialer for outbound dialing. I like that Five9 is built for outbound and suitable for that purpose. Another valuable feature of the solution is the screen pop where, as a rep or agent, when your customer answers the phone, you'll immediately see...
Genesys Cloud CX review
ABHAY MISRA
Senior Principal Consultant at Moksa Technologies Pvt. Ltd.
Offers built-in AI functionality, broad third-party integrations, out-of-the-box...
The best thing about Genesys Cloud CX is that it's designed specifically for contact centers and offers robust reporting capabilities. It also has a great marketplace for integrations with different third-party applications like Salesforce, Zendesk, and HubSpot. I appreciate how easy it is to integrate with Genesys and utilize its...
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