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Amazon Connect review
Rajni Kumar Jha
Senior Software Engineer at JPMorgan Chase & Co.
Offers good reliability, works well for hybrid environment, totally managed by...
My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I...
Amazon Connect review
Venkata Maniteja Alapati
Senior Director of Product Management at Sprinklr
Outbound features are great for our marketing and dealer teams and setup is fairly...
There are quite a few areas, even though the platform is new and user-friendly. Here's what could be improved: * Agent Desktop: Amazon Connect should enhance its native agent desktop. Intuitive UI should be present for the agent desktop. Currently, it forces users to rely on third-party CRM integrations. Predominantly, there is no support...
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