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Amazon Connect review
Santiago Enrique Montoya Sandoval
Voice Engineer at Softtek
Enables seamless integration with leading customer support platforms and offers...
The feature I find best about Amazon Connect, which is currently on trend, is the artificial intelligence. It helps us maintain continuity with the client. For instance, if a client calls for a ticket and calls again after three days, we can keep the same ticket or request to provide follow-up with the same agent or person. That is a...
Amazon Connect review
John Ing
Founder at The Independent User Group for Amazon Connect
Cloud contact flows have unified omnichannel journeys and now support natural...
To improve the reporting, it would be beneficial to provide better visualization of the data. Currently, you typically have to take the data out into another service to make it readable and understandable. It would be easier if it were available in that format from the start. Amazon Connect should continue to develop the AI capability...
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