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Amazon Connect review
Rajni Kumar Jha
Senior Software Engineer at JPMorgan Chase & Co.
Offers good reliability, works well for hybrid environment, totally managed by...
My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I...
Amazon Connect review
Manoj Suresh
Director AWS at NeuraFlash India Pvt Ltd
Enhances customer journeys with analytical insights while supporting future...
The Connect Lens feature most improves contact center efficiency by providing insights into customer journeys, behavior, and sentiment scores, allowing for areas of improvement to be identified and addressed. Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model. It features an...
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