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Amazon Connect review
John Ing
Founder at The Independent User Group for Amazon Connect
Cloud contact flows have unified omnichannel journeys and now support natural...
To improve the reporting, it would be beneficial to provide better visualization of the data. Currently, you typically have to take the data out into another service to make it readable and understandable. It would be easier if it were available in that format from the start. Amazon Connect should continue to develop the AI capability...
Amazon Connect review
Amr Ehab
Solution Architect at Rutotech
Integrated automation with AI has improved customer service efficiency and has...
The stability of the application and the services of Amazon Connect is very good, especially when it integrates with Lex and makes the customer service solution more efficient. I do not think there are negative sides with Amazon Connect. Most of my customers I worked with or heard speaking about Amazon Connect and Lex are speaking in a...
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