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BMC Helix ITSM review
RajkumarK
Senior Production Analyst at Victoria's Secret
The leading service management platform for delivering intelligent, user-centric...
Regarding reporting, when sharing information with leadership, we utilize BI support and data or more analytical tools. These tools provide accurate and comprehensive reports, covering various aspects. Reports are either sent directly through email or automated using scripts. It would be beneficial to integrate similar capabilities into BMC...
BMC Helix ITSM review
Ameet Darole
IT Service Delivery at Abcl
Used for user ticket management, incident management, and event management
We had a manual event management process and a separate monitoring tool called Dynatrace. The alerts generated did not flow to the ITSM tool. With BMC Helix ITSM, the alerts flow and auto-route to respective technical support. If the alerts are resolved, the ticket will be automatically closed. So, the workload and automation are much...
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