User Reviews of BMC Remedy

Updated March 2025

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BMC Remedy review
Américo Silva
Américo Silva
System Administrator at Porto Editora
Digital platform provides stable and valuable support for technical staff
The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
BMC Remedy review
Ameet Darole
Ameet Darole
IT Service Delivery at Abcl
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to...

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