User Reviews of BMC Remedy [EOL]

Updated January 2026

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BMC Remedy [EOL] review
Américo Silva
Américo Silva
System Administrator at a printing company with 501-1,000 employees
Digital platform provides stable and valuable support for technical staff
The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
BMC Remedy [EOL] review
Ameet Darole
Ameet Darole
IT Service Delivery at a financial services firm with 10,001+ employees
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to...

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