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BMC Remedy review
Ameet Darole
IT Service Delivery at Abcl
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to...
BMC Remedy review
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
Offers ease in maintenance and operations but needs to improve the integration...
BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other...
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