User Reviews of CDW Managed Collaboration Services

I have an issue with the portal. It would be nice to have more basic how-to reminders in the portal. Sometimes the Knowledge Base has so much in it that it's hard to figure out where I need to start. If you don't know what some of the things are, it can be complicated. For somebody like me, who may not be as network-savvy as my sysadmin,...

I would like urgency at times on some of their issues or tasks. At times, it feels like we have to stay on top of them, when they should really be on top of it for us. My expectation is that they would stay on top of it from an urgency standpoint. They are good at a lot of it, but there are times where I feel that if something isn't a P1,...