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CDW Technology Support review
Steve Oyler
Service Delivery Manager at a financial services firm with 501-1,000 employees
Saves us days when it comes to issue resolution and has reduced our TCO
When we used them for scheduled project work it worked well. They did everything in the timeframe that we specified. They respond quickly and have the correct technical support on the first call, and if not, they get you to somebody who is the right contact, in a very timely manner. The fact that CDW owns the support relationship and case...
CDW Technology Support review
ChrisBennett
Director of Infrastructure at a financial services firm with 51-200 employees
Having CDW as a liaison means that we can get to the right resources quicker
There are two separate teams that we deal with and we have two separate agreements with CDW. One team is supporting Office 365. We get that as part of the subscription. And the other team in the CTS environment is supporting our Microsoft paid support. But it's a little confusing having two separate resources. We have run into a situation...
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