Where should we email your report?
ConnectWise PSA review
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
Its macros, shortcuts and custom queries are really helpful
All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous. It needs to be a usable knowledge base. I know I could probably search our ticket...
ConnectWise PSA review
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Very useful for ticketing and billing purposes
In this case, we have the ability to fire on tasks. An email can be sent, and it is being received into the Kaseya tool or Autotask. Autotask then can parse the email appropriately and route it based on the rules that we set up. In that sense, it's very dynamic, and I can immediately identify which client is making a support request. It can...
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