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eG Enterprise review
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Great visibility, easy to set up, and has very responsive technical support
The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective....
eG Enterprise review
Jose Ramon Crespo
Senior Enterprise Director at Towers IT
Utilize artificial intelligence for faster issue response and seamless ITSM...
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services,...
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