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Espressive Barista review
Jim Lobao
Senior Manager for End User Support Services at Five9
Has helped enhance our support ability, reduced our resolution time, and reduced...
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human intervention. However, Barista does help us identify and address some of these areas, allowing my team to step in and create intents and...
Espressive Barista review
Dennis Vazquez
Help Desk Manager at a manufacturing company with 5,001-10,000 employees
Great chat integration and phrase recognition with excellent natural language...
The chat integration with Barista is great. We have it integrated with ServiceNow. The chat feature allows a user who is using Barista from their mobile device, to get right to the chat integration. Barista recognizes out-of-the-box phrases that people commonly use in support questions. I would say that the HR inquiries are much easier as...
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