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Espressive Barista review
Jessica Spates
Business Services Technology Manager at a recreational facilities/services company with 5,001-10,000 employees
The bot is easy to update and the solution has good support, but it needs better...
The knowledge management could definitely be improved. There's no easy way to see or understand the information you have in your system by categories and subcategories. Right now, you can search by what your FAQ title is or the questions, but there needs to be improvement so you can understand what workflows and FAQs you have out there by...
Espressive Barista review
JoseLopez7
IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees
Easily accessible from different platforms, improves efficiency, helpful and...
From an admin standpoint, the analytics and the metrics that you're able to pull from Barista are extremely helpful. It allows you to really dig in there and see exactly what people are asking and how they're asking it. For example, I can go in and say, "Well, on this day or during this month we're getting X amount of questions about this...
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