Where should we email your report?
Five9 review
Senior Manager at a insurance company with 10,001+ employees
Interaction analytics evaluates all our agents' calls, helping us identify and...
Their email channel has some challenges due to how our security team made us integrate with it. But Five9 is working on a new enhancement that should be coming soon and mitigate some of those challenges. There have also been some challenges in being able to keep the format of an original email. The solution acts as a proxy, but it's not...
Five9 review
Devan Baucom
Director of Contact Center Solutions at Invoca
Has many features, provides good technical support, is scalable, and has no downtime
Five9 has a lot of AI tools, which I find valuable. It offers transcription services and a power dialer for outbound dialing. I like that Five9 is built for outbound and suitable for that purpose. Another valuable feature of the solution is the screen pop where, as a rep or agent, when your customer answers the phone, you'll immediately see...
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