User Reviews of Five9

Updated March 2026

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Five9 review
Archana Sadagopal
Archana Sadagopal
Works
Call efficiency improves dramatically with features that ensure smooth communication
There are several audio issues that need attention. Whenever I disconnect a headset after connecting to the VDI, the station connection in Five9 disconnects automatically, requiring a VMware restart. Also, during logins, there are issues with station connections. This may lead to IP Protocol errors that require browser resets and other...
Five9 review
reviewer2788932
CX Intelligence Analytics at a healthcare company with 1,001-5,000 employees
Advanced call routing has enabled complex CRM-driven workflows but reporting still...
The complex call routing capabilities were valuable. I was able to set up fairly complex call routing, capturing data via internal IVR for potential customers' geography and then conducting lookups to determine which skill to route calls to. I also set up complex rollover, so if the first person could not answer, callers would wait a...

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