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Five9 review
Devan Baucom
Director of Contact Center Solutions at Invoca
Has many features, provides good technical support, is scalable, and has no downtime
Five9 has a lot of AI tools, which I find valuable. It offers transcription services and a power dialer for outbound dialing. I like that Five9 is built for outbound and suitable for that purpose. Another valuable feature of the solution is the screen pop where, as a rep or agent, when your customer answers the phone, you'll immediately see...
Five9 review
Thomas Johnson.
Manager Telephony at a consultancy with 10,001+ employees
Reduces IT resource requirements and gives the business the power to make changes...
We implemented Five9 because we were trying to move from an existing on-premise contact center to a cloud-based one so that we didn't have to worry about maintaining the servers, OS upgrades, and patches. We needed a platform that was easier to use and maintain and had less lead time for implementing new features. Five9 reduces IT resource...
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