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Genesys Cloud CX review
PeterDunkley
BA at Rise Asia Technology Limited
Real-time analytics enhances decision-making through improved visibility
Genesys offers many improvements across the piece. Generally, all of them improve somehow, especially if you move from legacy solutions. The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys. Additionally, the integration capabilities are very good because it...
Genesys Cloud CX review
ABHAY MISRA
Senior Principal Consultant at Moksa Technologies Pvt. Ltd.
Offers built-in AI functionality, broad third-party integrations, out-of-the-box...
The best thing about Genesys Cloud CX is that it's designed specifically for contact centers and offers robust reporting capabilities. It also has a great marketplace for integrations with different third-party applications like Salesforce, Zendesk, and HubSpot. I appreciate how easy it is to integrate with Genesys and utilize its...
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