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Genesys Cloud CX review
ABHAY MISRA
Senior Principal Consultant at Moksa Technologies Pvt. Ltd.
Offers built-in AI functionality, broad third-party integrations, out-of-the-box...
The best thing about Genesys Cloud CX is that it's designed specifically for contact centers and offers robust reporting capabilities. It also has a great marketplace for integrations with different third-party applications like Salesforce, Zendesk, and HubSpot. I appreciate how easy it is to integrate with Genesys and utilize its...
Genesys Cloud CX review
Mohd Omar
Contact Center Chief Specialist at Department of Finance - Dubai
Accurate predictions enhance operations, but integration and support need improvement
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