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IBM SmartCloud Control Desk review
Klemen Muhvič
Computer System Engineer at Informatika d.d.
Helps us improve business processes with centrally managed requests, but the...
The main issue that we hear from our customers is that the self-service user interface is a little bit old, possibly due to the fact that IBM is such a large enterprise company. People say that they think they're in the year 2004, because you can very clearly see that the technology is lagging behind modern trends. From a certain point of...
IBM SmartCloud Control Desk review
IT Service Desk Manager at a government with 10,001+ employees
Stable but clunky and lacks a user interface
The level of scalability is average. If a company needs to expand, it should be able to do so, at least to a certain extent. There are certain things that I know we've got a team that can handle and I know that some things that we ask them to do, they simply can't do. It's a mixed bag. We probably have a total of maybe 4,000 people that use...
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