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IT Care Center review
IT Customer Service Manager at a comms service provider with 201-500 employees
Saves time by resolving incidents and requests using self-service automation
* Using 70% of the tool from the perspective of service delivery and incident requests. * Using analytics. That gives us a very good picture of the report: the time, delay, and SLA. * Using the asset management tool inside the system. * Managing the OCR change requests all in this one tool. The solution gives internal users answers and...
IT Care Center review
Asaf Yosovich
IT Team Lead at a tech company with 501-1,000 employees
Easy to use, helping us reduce costs by half
The most valuable IT Care Center features are the ones that we requested especially for our environment. We have integrations with Slack. We also have integrations from our computer management systems that run daily and sync with IT Care Center. I am using the APEX forms and entities. For example, when I want to design a special form for a...
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