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IT Care Center review
Asaf Yosovich
IT Team Lead at a tech company with 501-1,000 employees
Easy to use, helping us reduce costs by half
The most valuable IT Care Center features are the ones that we requested especially for our environment. We have integrations with Slack. We also have integrations from our computer management systems that run daily and sync with IT Care Center. I am using the APEX forms and entities. For example, when I want to design a special form for a...
IT Care Center review
Chief Information Officer at a comms service provider with 1,001-5,000 employees
Flexible system that enables me to see all of our SLAs in one place
The good thing about the system is that it is very flexible. The reports are pretty good. Versus other systems we have used in the past, the reports are flexible, easy to adopt and to change, and we use them a lot. Everything related to the regular activities of the help desk team is also very helpful. It also enables us to configure simple...
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