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LivePerson review
Sitanshu Kumar Mishra
Project Manager at Infosys
Provides predefined content, the ability to measure KPIs, and a reliable way for...
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen....
LivePerson review
Uras Koç
Management Consultant at a tech services company with 501-1,000 employees
Along with functionalities like chat and web messaging, the tool also offers a...
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now, our company doesn't have any issues with LivePerson, but during peak times, LivePerson can improve themselves and be capable enough to support...
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