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LogMeIn Rescue review
Gerry Human
VP at Step 1 Software
Hugely helped to decrease the time it takes to handle support issues
Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. The product itself is really...
LogMeIn Rescue review
Vice President at a tech vendor with 11-50 employees
Reduces our support time because we can see our client's screen and address the issue
The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from LogMeIn that have their own, additional costs. None of them really work together. Rescue is really on its own, but it would be nice if I didn't...
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