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ManageEngine ServiceDesk Plus review
Anil Rao
Vice President Delivery & Operations at Rezilyens
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer...
ManageEngine ServiceDesk Plus review
Waleed Omar
Information Security Specialist at Arab Open University
Incident reporting streamlines processes while GUI and change management...
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or technician, we cannot edit terminologies inside the system, like changing 'technician' to 'specialist' or 'engineer'. Additionally, I recommend...
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