Where should we email your report?
ManageEngine ServiceDesk Plus review
CarlosPerez7
Director of IT at Health Choice Network, Inc.
Easy to configure and affordable compared to other software options
I think asset management took a hit recently. They changed the way they do it by moving it to their patch management software, which no longer supports an agent installed on the computers. In my opinion, this was a step backward for them, as I didn't need the patch management but rather the agents and remote capabilities that the agent...
ManageEngine ServiceDesk Plus review
CarlosPerez5
IT Director at Banyan Health Systems, Inc.
Has valuable incident management capabilities and good technical support services
The product's asset management tool needs improvement. It operates on an agentless system, relying on the patch management tool for agents. It is time-consuming as users must run a script and log in to send back asset information to the server. With an agent-based approach, installation in the image would automatically provide updated asset...
Since 2012, we've had 825,399 professionals use our research.
As seen in