User Reviews of Micro Focus Service Anywhere [EOL]

I'd like to see better ways of getting reports into a paper copy which means the ability to export into Excel. They've got a little bit of an issue there with rich text fields not being able to. The suggestion is using what's called the BI integrator to go directly after the data in the database. We're just implementing that now, but I...

I guess there's two camps. One is tweaks to what's already there for incident management. Incident is one of their most mature modules, but there are still some things that we'd be looking for. Some people granular, specific things around ability. One of them is ability to add more values. A list of values is quite limited right now. We...