User Reviews of NICE CXone

Updated March 2025

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NICE CXone review
James Arvidson
James Arvidson
Managing Partner at CX Partners Inc
A software that enables centers to operate more efficiently, increase the quality...
One of the best aspects of CXone is its omnichannel experience. It treats all contacts, whether phone, chat, email, or SMS, through the same system, allowing for consistent reporting and a true omnichannel experience. The platform is very flexible. You can customize it to do almost anything as long as it's based on logic, which has been...
NICE CXone review
reviewer1312371
Customer Service Manager at a wholesaler/distributor with 51-200 employees
Enables us to have full visualization on all metrics and to manage and staff our...
I have found the ease of use of the ACD to be most valuable along with the inView dashboard. It is so easy to manage your own call routing without needing to be a developer, and great service resources on hand when you can't figure it out on your own. inView has been such a great tool and is used all day every day to track live data of...

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