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NICE Robotic Automation review
Marc Lee-Smith
Group RPA & AI Platform Manager at Thomas Cook
Automating customer-facing processes has saved us considerable money and increased...
The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more...
NICE Robotic Automation review
Nicola Bentham
Business Readiness & Continuous Improvement Support Manager at Swinton
The agent-guidance system we've built has resulted in huge savings and a higher NPS
The standout feature is that we've been able to change it completely, visually. It has got icons, you can go into links, it's very colorful. We changed the whole look and feel of it in January. We developed all that last year with the developer. Guidance at other places can be a script, a Word document, or some sort of application which is...
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