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PagerDuty Operations Cloud review
JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a...
PagerDuty Operations Cloud review
Michael Blonsky
Devops manager at a pharma/biotech company with 1,001-5,000 employees
Customizable, useful policies, and reliable
The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by...
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