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Pega CRM review
Director at a tech services company with 201-500 employees
Low-code platform, many tasks are configurable, eliminating the need for custom...
For case management, Pega's capabilities are unmatched. No other tool has what Pega offers. While Appian might not even have cases (unsure about the latest version), their processes are based on flows. Pega, on the other hand, manages cases with different stages, steps, and flows within each stage. This allows for creating reusable and...
Pega CRM review
Srinivas Ganisetti
AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees
Case management feature is valuable but the pricing is expensive
I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you...
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