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Salesforce Service Cloud review
ChanchalSaxena
Lead Digital Transformation at Kohler Co.
High scalability with good plugins and excellent customer visibility
The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time...
Salesforce Service Cloud review
Diganta Tah
Director - Customer Experience at a consultancy with 10,001+ employees
Offers real-time intelligence, stable product and improves interactions with...
There are a few areas of improvement. * One area for improvement could be in the speed and accuracy of analytics, particularly around resolving cases. There's room to enhance SLA (Service Level Agreement) management as well. * Secondly, the Knowledge Management platform could use some intelligence improvements. Data mining techniques for...
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