User Reviews of ServiceNow

Updated December 2024

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ServiceNow review

Fabio QUINTANILHA
Fabio QUINTANILHA
IT4IT Manager at L'Oreal
A stable and scalable solution that has excellent features and is useful for...
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a...
ServiceNow review

Andrii Dobrovolskyi
Andrii Dobrovolskyi
Chief Technology Officer at Dominos Pizza
Offers various good features including automation, SCMBB, incident management,...
I would rate my experience with the initial setup a six out of ten, with ten being easy. Not super easy, but not super difficult either. Overall, deployment took us a few days. It's still ongoing as we integrate with internal systems, but the core setup was quick. It directly connects to our main database for authorization and asset...

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