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ServiceNow review
Somnath Kand
Team Lead at a tech vendor with 10,001+ employees
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always...
ServiceNow review
Faraz_Abbasi
Security Architect at وزارة الثقافة Ministry of Culture
Workflow management transforms operations with extensive integrations and automation
The main area for improvement in ServiceNow is its support. Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions. The official support is often distant, and many partners are not up to standard, which harms the product's...
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