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ServiceNow CMDB review
EdwardScott
Configuration Manager at Adtalem Global Education
It has helped us consolidate information, improving reporting and visibility
The setup was pretty straightforward on the development side, but I don't think the expectations of the user community are properly set. There is a gap between what the development side is doing, and what the user community expects. For example, my company has used ServiceNow for several years. When I joined, they weren't using it for much...
ServiceNow CMDB review
Roshan Bhondekar
IT Service Delivery Leader | Senior Consultant at Cognizant
Good support, stable, and scalable
The reporting function could be more advanced and has room for improvement. The reporting should have additional visuals, graphs, and bar charts. The reporting dashboard needs to be more user-friendly and support online reporting. Features insights and artificial intelligence are indigenous. However, ServiceNow does not have an AI model, so...
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