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ServiceNow CMDB review
ServiceNow Consultant at a consultancy with 11-50 employees
Automation features and integrated service mapping have streamlined incident and...
There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI...
ServiceNow CMDB review
Bruno_Pires
Service Now Architect & Tech Manager at TRH
Optimizing workflows has reduced response times and now increases process autonomy
I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have anything to improve for the future at this moment, but I would like to use the features of AI to increase and integrate with other third parties in...
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