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ServiceNow Virtual Agent review
Felipe Cunha
Knowledge Management Specialist at Celonis
Has a great virtual agent feature that gives us connectivity that can reach out to...
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search...
ServiceNow Virtual Agent review
Ronald ONeal
COO at a renewables & environment company with 1-10 employees
It has freed up resources and helped reduce staff, saving us money
I rate ServiceNow Virtual Agent nine out of 10. Once you get it installed, you must keep helping it to mature. Think of it as a child that you're teaching to speak, and you can go a long way with it. If you don't maintain it, your data will become stale, and people will get frustrated. I've used virtual agents from other organizations. You...
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