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ServiceNow Virtual Agent review
Ronald ONeal
COO at a renewables & environment company with 1-10 employees
It has freed up resources and helped reduce staff, saving us money
I rate ServiceNow Virtual Agent nine out of 10. Once you get it installed, you must keep helping it to mature. Think of it as a child that you're teaching to speak, and you can go a long way with it. If you don't maintain it, your data will become stale, and people will get frustrated. I've used virtual agents from other organizations. You...
ServiceNow Virtual Agent review
Shaikha Hajera
Consultant at a consultancy with 10,001+ employees
Saves time and helpful for repetitive user requests, but NLU and multilingual...
While interacting with the virtual agent, sometimes, in the middle of the conversation, the end-users wanted to go to a live agent because the natural language model (NLU) of ServiceNow couldn't understand what the end-user was saying. There were some occurrences where users would just opt for the live agent support, and the virtual agent...
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