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Siebel CRM review
Shiraz Shah
Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited
Comes with complaint management feature but improvement is needed in UI
The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple...
Siebel CRM review
KalpanaSingh
Senior Manager at Credit Suisse
Customizable and flexible but user experience needs enhancement
Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of...
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