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Sprinklr review
VikasKhattri
Enterprise Sales Manager at Etisalat
Automation tools have improved workflow efficiency and offers AI features
AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call...
Sprinklr review
Ofir Asaf Ben Kiki
Project and System Specialist at Maytronics Ltd
Creative solution architects drive comprehensive social media management
One major area for improvement is communication during time-sensitive issues. Their support team should opt for phone calls over emails to resolve issues faster. Another improvement could be made in the user interface, especially right after logging in, as it is overwhelming with content. Reducing the complexity of the UI for new users...
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